Melissa Johnson

I am a highly skilled, detail-oriented customer support account specialist with nearly 15 years of experience managing client relationships, resolving complex issues, and improving customer satisfaction using CRM platforms such as SAP and Salesforce. I consistently diagnose and resolve order and product issues by collaborating cross-functionally with finance, warehouse, and sales teams, and I have been recognized with an award of excellence for supporting an additional sales territory and training a replacement specialist.

I bring proven results in account management, order tracking, technical troubleshooting, and conflict resolution, plus experience recommending alternative solutions during supply chain disruptions to preserve sales. I thrive in fast-paced and remote environments, am proficient in Microsoft Office and CRM systems, and seek to apply my deep product knowledge and client-focused approach to drive retention and revenue growth.