At Garmin International, I served as the primary liaison for a 195-dealer aviation network and managed $50–100 million in annual order volume. I booked 50–100 aviation OEM and aftermarket orders daily, maintaining near-100% accuracy to keep dealer shipments and adjustments on schedule.
Earlier at Garmin, I supported customers across automotive, map update, and fitness products, contributing to a 98% service-level standard. At Affinitas, I evaluated call quality and coached a 30-person agent team toward 100% quality benchmarks.
