JUJuju User
@jujuuser
Collaborative and resourceful professional with 4+ years of experience.
United StatesWhat I'm looking for
I am a collaborative, resourceful, and self-motivated professional with over 4 years of experience in a corporate environment, primarily as a remote employee. My background includes extensive knowledge of computer skills and troubleshooting, which has enabled me to effectively train new hires and provide constructive feedback. I thrive in team settings and enjoy collaborating with management to enhance quality and productivity.
Throughout my career, I have developed strong leadership qualities and have successfully managed various responsibilities, including account management for service centers like Dacor and Samsung. My experience encompasses educating service centers on system intricacies, troubleshooting, and overseeing the service ticket lifecycle. I take pride in maintaining a high level of accuracy and quality in my work, consistently achieving a 99% accuracy rate in data entry tasks.
Experience
Work history, roles, and key accomplishments
Account Support
Dacor Expert Center – Account Support / Transcom
Jun 2023 - Present (2 years)
Educated service centers on the intricacies of Samsung and Dacor systems, providing troubleshooting and resolutions for system-related queries. Oversaw and streamlined the service ticket lifecycle, from appointment scheduling to billing and issue resolution.
Accountant Management
Dacor Accountant Management / Good People - KW International
Oct 2017 - Jun 2023 (5 years 8 months)
Trained contractors and clients on Samsung and Dacor systems, responding to system issues and questions. Managed multiple ticket/service orders, including confirming appointments, tracking repair status, and billing for repairs.
Sales Advisor Supervisor
Club Demonstration Services
Sep 2014 - Aug 2018 (3 years 11 months)
Responsible for keeping data records and reviewing data for deficiencies or errors. Participated in making management decisions affecting work productivity.
Data Entry Clerk
American Association of Retired Persons
Sep 2016 - Jan 2017 (4 months)
Completed all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality. Maintained a 99% accuracy rate by assessing client and account documents for errors according to standard practices.
Data Entry Clerk
Pacific Rim Resource/Medtronic
Jan 2015 - Mar 2015 (2 months)
Product demonstration set up, including preparing and cooking products, and studying client/product details. Promoted sales revenues and handled customer issues and complaints.
Education
Degrees, certifications, and relevant coursework
Mayfair High School
High School Diploma, General Studies
Completed high school education. Graduated from Mayfair High School in Bellflower, CA.
Long Beach City College
Undergraduate, General Studies
Pursued undergraduate studies at Long Beach City College. Focused on foundational coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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