Open to opportunities

Juju User

@jujuuser

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Collaborative and resourceful professional with 4+ years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth and development.

I am a collaborative, resourceful, and self-motivated professional with over 4 years of experience in a corporate environment, primarily as a remote employee. My background includes extensive knowledge of computer skills and troubleshooting, which has enabled me to effectively train new hires and provide constructive feedback. I thrive in team settings and enjoy collaborating with management to enhance quality and productivity.

Throughout my career, I have developed strong leadership qualities and have successfully managed various responsibilities, including account management for service centers like Dacor and Samsung. My experience encompasses educating service centers on system intricacies, troubleshooting, and overseeing the service ticket lifecycle. I take pride in maintaining a high level of accuracy and quality in my work, consistently achieving a 99% accuracy rate in data entry tasks.

Experience

Work history, roles, and key accomplishments

Current

Account Support

Current

Dacor Expert Center – Account Support / Transcom

Jun 2023 - Present (2 years)

Educated service centers on the intricacies of Samsung and Dacor systems, providing troubleshooting and resolutions for system-related queries. Oversaw and streamlined the service ticket lifecycle, from appointment scheduling to billing and issue resolution.

Samsung Systems Dacor Systems Troubleshooting Billing Customer Support Warranty Verification Microsoft Office

Accountant Management

Dacor Accountant Management / Good People - KW International

Oct 2017 - Jun 2023 (5 years 8 months)

Trained contractors and clients on Samsung and Dacor systems, responding to system issues and questions. Managed multiple ticket/service orders, including confirming appointments, tracking repair status, and billing for repairs.

Samsung Systems Dacor Systems System Troubleshooting Ticketing Customer Service Payment Tracking Logistics

Sales Advisor Supervisor

Club Demonstration Services

Sep 2014 - Aug 2018 (3 years 11 months)

Responsible for keeping data records and reviewing data for deficiencies or errors. Participated in making management decisions affecting work productivity.

Scheduling Inventory Management

Data Entry Clerk

American Association of Retired Persons

Sep 2016 - Jan 2017 (4 months)

Completed all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality. Maintained a 99% accuracy rate by assessing client and account documents for errors according to standard practices.

Data Entry Quality Assurance Training Process Improvement Microsoft Office Zoho

Data Entry Clerk

Pacific Rim Resource/Medtronic

Jan 2015 - Mar 2015 (2 months)

Product demonstration set up, including preparing and cooking products, and studying client/product details. Promoted sales revenues and handled customer issues and complaints.