Brian Apple
@brianapple
Customer Relations Specialist with strong communication and problem-solving skills.
What I'm looking for
I am a dedicated Customer Relations Specialist with over a decade of experience in managing customer accounts and ensuring satisfaction. My strong communication skills and problem-solving abilities have allowed me to effectively handle customer inquiries and resolve discrepancies, making me a valuable asset to my organization.
Throughout my career, I have excelled in roles that require attention to detail and a proactive approach to customer service. At Dialight Corporation, I coordinated customer orders and provided consumption reports, while also managing technical inquiries and warranty claims. My previous experience as a Senior Account Representative at Sylvania Lighting Services and DLL Programmer at ADT further honed my skills in account management, customer communication and technical support.
Experience
Work history, roles, and key accomplishments
Customer Relations Specialist
Dialight Corporation
Dec 2014 - Present (10 years 6 months)
Entered and managed customer orders, coordinating with planning and providing consumption reports. Resolved order discrepancies and handled customer inquiries regarding pricing, lead times, and shipping instructions.
Senior Account Representative
Sylvania Lighting Services
Jun 2008 - Aug 2014 (6 years 2 months)
Managed mid to high-level customer accounts, communicating daily via phone and email. Scheduled service appointments and assisted field technicians with contract and pricing information.
Education
Degrees, certifications, and relevant coursework
Brian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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