At Brinks, I manage a portfolio of 200+ accounts, supporting customer satisfaction and resolving account issues. I coordinate with sales, operations, customer service, field management, and vendors to find solutions.
I review SLA performance, service issues, and account metrics, and prepare weekly reports and participate in customer scorecard reviews. I also handle escalated customer support issues, including claims, and maintain account data and documentation.
Previously, I supported account operations at Brinks and Cablevision / Altice USA, where I was promoted twice. My work included account audits, quality assurance reviews, compliance support, and feedback on processes and account trends.
