Jessica Moore

Contributed information to different strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, analyzing and relaying customer reactions. Handled inquiries and requests from customers and addressed their needs, ensuring services were within budget and met their needs.

Responsible for digitizing data for storage purposes, accurately and efficiently entering data into databases. Maintained a 99% accuracy rate while entering large volumes of data, resulting in improved data quality and increased efficiency.

Maintained and updated employee records and benefits files, coordinating daily benefits processing including enrollments, terminations, and claims. Advised and informed employees of company benefit programs, resolving benefit-related issues and responding to queries promptly.

Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Participated in the development of client training programs by identifying learning issues and recommending instructional language.

Acted as the first contact for individuals seeking public assistance, interviewing applicants and recipients to obtain and verify information needed for eligibility. Determined program eligibility by current regulations using a computer-based eligibility system and reported cases where fraud was suspected.

Answered inbound calls, including pin reset and enrollment calls, assisting applicants in completing their applications. Entered applicant and demographic information into the database, handling a high volume of calls and heavy data entry.

Responsible for responding to all emergency and non-emergency calls and requests regarding sewer and water services. Answered a high volume of calls and emails from customers, collecting pertinent information and routing calls to the appropriate dispatcher or service agency.

Handled new hire paperwork and performed HRIS data entry and personnel maintenance, updating and maintaining employee information. Responded to reference checks and verification of employment status, and assisted in payroll preparation by providing relevant data.

Served as the primary contact for inbound customer issues, escalating technical issues to the proper veteran support department. Tracked and documented inbound support requests using an established CRM system, ensuring proper notation of customer problems.

Conducted pre-visit planning by reviewing and updating patient charts prior to appointments with recent test results and correspondence. Managed insurance claims from patients, analyzing and processing them for validity, and managed delinquent accounts by establishing payment arrangements.

Assisted in the flow of office communications through emails, telephone calls, and meetings, and typed various assignments using word processing suites. Computed, recorded, and proofread data and other information, such as records or reports, and reviewed files to obtain information for requests.

Coordinated surgeries, services, and appointments, and prepared referral forms for tests. Verified benefits and assisted with various insurance protocols, pre-certifying tests and procedures, and maintained a database of patient information.

Graduated with a High School Diploma, focusing on General Studies.