Maureen Muthii
@maureenmuthii1
Executive support and customer care specialist driving process improvements and exceptional client experiences.
KenyaWhat I'm looking for
I am an Executive Support and Customer Care Specialist with over five years' experience in fast-paced international organizations, focused on calendar management, administrative coordination, and customer relationship management.
I have managed high-volume client communications—handling 100+ daily queries with 95% SLA compliance—and supported leadership teams with administrative tasks that improved workflow efficiency by 20%.
My background includes billing and account handling with 98% accuracy, reducing resolution time by 15%, and consistently achieving 90%+ customer satisfaction ratings across roles at call centers and service providers.
I work proficiently with Google Workspace, Microsoft Office, Salesforce, Zendesk, and Freshdesk, and I seek roles where I can leverage strong organizational skills to support executives and enhance customer support operations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
CCI Kenya
Jan 2023 - Present (2 years 9 months)
Managed high-volume client communications (email, phone, chat), handling 100+ queries daily with 95% SLA compliance and coordinated escalations and reporting to improve workflow efficiency by 20%.
Customer Care Agent
D. Light Solar Company
Jan 2020 - Dec 2022 (2 years 11 months)
Processed billing, account changes, and expense queries with 98% accuracy and contributed to process improvements that reduced query resolution time by 15%, achieving 90%+ customer satisfaction.
Customer Service Representative
M-KOPA
Jan 2013 - Dec 2014 (1 year 11 months)
Onboarded and managed customer accounts, processing 50+ transactions daily and maintained customer databases to ensure confidentiality and improve retention.
Education
Degrees, certifications, and relevant coursework
ZUZetech University
Diploma, Business Management and Administration
2015 - 2018
Completed a Diploma in Business Management and Administration focusing on business operations and administrative skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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