Anittah Kerubo

I am a customer service executive with a consistent record of resolving high-priority issues and improving client satisfaction. I bring hands-on experience managing customer interactions across calls, chat, email and social media with a 95% resolution rate.

At Safaricom PLC I handled diverse client portfolios, documented interactions in CRM systems, escalated appropriately, and hosted virtual meetings to de-escalate conflicts and build trust. I am adaptable, proactive, and comfortable working in fast-paced environments.

Earlier roles include administrative and SAP controller responsibilities where I improved operational efficiency, reduced service cancellations, and supported cross-functional teams. I have trained employees in customer service techniques and data entry, and I leverage tools like SAP and Google Sheets to drive accurate reporting.

I prioritize empathetic communication, timely follow-up, and continuous improvement to deliver measurable customer satisfaction gains. I seek to contribute these strengths to a team focused on service excellence and strong client outcomes.