Maseabe Mokhine

Develop and maintain structured training content, laboratory documentation, safety procedures, and practical workflows. Coordinate laboratory resources, schedules, demonstrations, student records, and assessment activities.

Manage end-to-end business operations including customer records, supplier information, retail relationships, orders, inventory coordination, and commercial administration. Maintain relationships with B2B customers, retailers, suppliers, and service providers.

Managed client and partnership information, ensuring accurate records and timely follow-up. Supported client onboarding, discovery, scheduling, and program coordination.

Coordinated day-to-day customer service and operational workflows supporting U.S. healthcare clients. Managed incoming requests, scheduling, service coordination, escalations, and follow-up.

Managed B2B laboratory and life-science accounts and maintained accurate customer, opportunity, quotation, and order information. Coordinated leads and opportunity management and tracked commercial activity against strategic objectives.

Supervised the internal Customer Service Team and oversaw the Query-to-Cash process from enquiry and quotation through order and delivery. Managed customer service workflows and monitored information quality across customer and order records.

Managed laboratory customer accounts and maintained accurate customer and sales information. Prospected for new business, prepared quotations, supported procurement processes, and followed opportunities through to completion.

Maintained detailed laboratory records and handled evidence according to established procedures. Conducted testing, documented findings accurately, and communicated results to investigating officers and State prosecutors.

Performed diagnostic laboratory testing across molecular diagnostics, blood banking, haematology, clinical chemistry, and microbiology. Maintained accurate laboratory records, quality-control documentation, and sample information.

Developed and implemented laboratory SOPs and maintained microbiological testing records. Managed laboratory inventory, quality documentation, safety protocols, and testing workflows. Established the microbiology laboratory from the ground up and secured a Woolworths contract valued at over R2 million.

Pursuing a Bachelor of Business Administration degree, ongoing since 2018.

Completed a course in New Venture Creation: Small Business Management in 2023.

Completed a course in Phytomedicine in 2023.

Completed a National Diploma in Biotechnology from 1999 to 2002.