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Nombulelo Bidla

@nombulelobidla

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Committed professional with expertise in research and client success.

South Africa

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth.

I am a dedicated and innovative professional with a strong background in research and client success management. With a BSc in Biological Sciences from the University of the Witwatersrand and a Postgraduate Diploma in Public Health from the University of Pretoria, I have developed a solid foundation in analytical thinking and problem-solving. My experience as a Research Analyst at Arealytics allowed me to hone my research skills, where I was responsible for maintaining high-quality data in the commercial real estate sector.

Throughout my career, I have demonstrated my ability to build and maintain strong customer relationships, effectively communicate with diverse stakeholders, and manage multiple projects simultaneously. My role as an Operations Intern at iValidate further enhanced my research and analytical skills, where I was involved in identity verification processes and user support. I am passionate about leveraging my skills to contribute to impactful projects and drive success in my future endeavors.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Arealytics

Oct 2024 - Present (11 months)

Built and maintained customer relationships through professional execution of research activity. Collected For Sale and For Lease listing information on all available properties in the local market.

Customer Relationship Management Market Research Data Collection Data Quality Mentoring

Research Analyst

Arealytics

Sep 2023 - Present (2 years)

Researched information in and around the commercial real estate industry, ranging from active listings to historical sale information and government documents. Performed routine audits to validate commercial property information and ensure the highest level of data quality.

Market Research Data Analysis Data Validation Communication Project Management

Accounts Receivable Clerk

Alpla South Africa

Nov 2022 - Present (2 years 10 months)

Collected money owed to the business and maintained records of paid and unpaid accounts. Liaised with clients daily to ensure understanding of their accounts and worked closely with the warehouse team to ensure quality goods delivery.

Accounts Receivable Bookkeeping Client Communication Record keeping Quality Assurance

Operations Intern

iValidate

Jan 2022 - Present (3 years 8 months)

Assisted with support by interacting with users and the technical team to resolve support queries and report system issues. Conducted investigations into scamming incidents and maintained a list of scammed users.

Customer Support Technical Support User Testing Research Data Analysis

Part-time Receptionist

Unilever South Africa

Jul 2018 - Present (7 years 2 months)

Worked as a part-time receptionist, gaining essential skills in teamwork, problem-solving, and communication. Focused on agility and adaptability in various situations while interacting with diverse stakeholders.

Teamwork Problem Solving Communication Customer Service Communication Adaptability

Mentor

Student Equity Talent Management Unit

Jan 2016 - Present (9 years 8 months)

Mentored young students in a program preparing them for university careers, facilitating academic and social development. Developed strong time-management and prioritization skills to ensure effective program delivery.

Mentoring Time Management Prioritization Facilitation

Education

Degrees, certifications, and relevant coursework

University of Pretoria

Postgraduate Diploma, Public Health

2023 -

Currently pursuing a Postgraduate Diploma in Public Health, with an anticipated completion in December 2025. This program is enhancing my understanding of public health principles and practices.

University of the Witwatersrand

BSc, Biological Sciences

2015 - 2019

Completed a Bachelor of Science in Biological Sciences, gaining a strong foundation in biological principles. The curriculum covered various aspects of biological sciences, preparing me for further academic and professional pursuits.

Kimberley Girls High School

High School Diploma, General Studies

2010 - 2014

Activities and societies: Prefect (2014), International Moot Court National Competitor (2014), Chairman of Choir that competed internationally in Austria (2014)

Completed Grade 8 to 12, developing foundational academic skills and participating in various school activities. Achieved academic and cultural colors in 2014 and merit awards in 2013.