Sanet Oliveira

Increased B2B and B2C sales by 15% within the first six months by implementing targeted cold-calling strategies and nurturing relationships with over 100 clients, achieving a 30% customer retention rate. Managed over 50 active contracts and streamlined database administration, reducing data entry errors by 20% through improved documentation and correspondence handling.

Managed cash account operations, ensuring accuracy and transparency in financial tracking, which contributed to improved daily reporting and cash flow management. Handled email correspondence and maintained organized task lists, enhancing response times and productivity by 20%.

Proactively reached out to over 50 potential clients weekly, building strong initial relationships and contributing to a 20% increase in lead engagement. Followed up on prospective leads, securing appointments with the estate agent, resulting in a 15% boost in client meetings.

Efficiently managed the Managing Director's personal and professional schedule, achieving a 95% on-time attendance rate for all commitments. Coordinated high-level events and meetings, ensuring seamless execution and a 100% satisfaction rate for participants, including clients, partners, and internal stakeholders.

Developed and executed a comprehensive business plan that successfully increased sales by 25% over two years, focusing on revenue growth and expense control, while meeting planned sales goals. Set and monitored individual sales targets for the sales team, resulting in a 20% improvement in team performance and achieving 95% of sales goals consistently.

Welcomed and notified company personnel of visitor arrivals, ensuring a positive first impression, and enhancing client relations through exceptional customer service. Maintained security and telecommunications systems, effectively managing visitor access and issuing badges, while monitoring the logbook to uphold safety protocols.

Served as the front desk receptionist, managing customer inquiries and ensuring a welcoming atmosphere that enhanced client satisfaction and retention. Handled billing and invoicing for job cards, accurately processing transactions, and maintaining meticulous financial records to support operational efficiency.

Developed and implemented customer care procedures and systems, enhancing customer relationship management and ensuring administrative functions aligned with organizational hierarchy, resulting in improved customer satisfaction and retention. Led recruitment and selection processes as Personnel Manager, effectively managing labor relations and administration functions, including contracts of emplo

Enhanced supply chain customer care by conducting comprehensive marketing surveys and facilitating air, ocean, rail, and ground import/export operations, resulting in a 20% improvement in customer satisfaction metrics. Efficiently scheduled and planned solid market orders and cross-border shipments, ensuring all documentation and clearing processes were executed flawlessly, which led to a 98% on-t

Efficiently received and updated incoming sales orders, ensuring accurate handling of Yellow Job Cards and timely processing of production schedules. Completed delivery notes in accordance with sales and internal orders, improving accuracy in order fulfillment, and enhancing customer satisfaction for C.O.D. clients.

Conducted detailed stock reconciliations and analyses, contributing to the timely and accurate submission of monthly and half-year-end management accounts, which improved financial reporting efficiency by 25%. Managed month-end reconciliation of inter-divisional accounts, correcting W.I.P. Reports and SAP work orders to ensure data integrity and enhance operational accuracy.

Efficiently captured and processed approximately 100 life insurance policies daily using the in-house system, ensuring high levels of accuracy and compliance with company standards. Managed the switchboard operations, expertly determining the purpose of callers and directing them to the appropriate personnel or department, resulting in improved customer service and reduced response times.

Rotated through various departments, including foreign exchange, help desk, and personal banking, gaining comprehensive knowledge of banking operations and enhancing customer service skills. Managed client account queries and provided support in the Help Desk Department, resolving inquiries efficiently and improving client satisfaction through effective communication.

Served as the primary front desk receptionist, welcoming clients and managing inquiries, which fostered a professional and inviting office environment. Operated the switchboard to efficiently route calls and provide information, ensuring smooth communication flow within the firm.

Provided attentive customer service by assisting clients with product selection and referring them to the pharmacist for specialized consultations, contributing to a positive customer experience. Supported pharmacy operations by managing cash transactions accurately and maintaining organized purchasing records, ensuring efficient checkout processes.

Completed a certificate program in Financial Management, gaining foundational knowledge in financial principles and practices.

Completed coursework through the second year in Industrial Psychology and Sociology. Acquired knowledge in organizational behavior, human resources, and social dynamics.

Grade: Grade 12

Obtained a Senior Certificate, completing Grade 12. Developed foundational academic skills across various subjects.