maria elisa boene

Designed and delivered accredited and custom training programmes covering customer care, sales, leadership, time management, and professional development, achieving an average participant satisfaction/completion rate of 81%. Managed independent business operations including client acquisition in three countries, programme development and facilitation, scheduling, and post-training reporting, and a

Managed client management, sales, fleet coordination, and customs documentation for cross-border road transport, sustaining 83–88% monthly sales and operational target achievement. Coordinated clients, transporters, and border authorities to support compliant cargo delivery and achieved a 76% on-time delivery rate.

Conducted market research and telesales in the conference and training industry, consistently achieving 80% of lead-generation targets. Identified and qualified leads, supported the marketing team, and helped grow the client base by 72%.

Generated leads, conducted telesales, and arranged field sales appointments in the water purification industry, averaging 70% qualified appointments per week. Supported customer onboarding and maintained client records.

Performed telesales, market research, and lead generation for six major South African charity NGOs. Consistently reached 88% of daily call and lead targets.

Led market research and telesales activities within the conference and training sector. Supervised and coached a sales team of 8 by setting targets and monitoring performance, with the team achieving 71% of monthly targets under her leadership.

Conducted market research and telesales for the conference and training industry, consistently meeting 63% of monthly targets.

Managed data capturing and administrative support, including client-facing coordination, processing 84% of records per week with high accuracy. Captured and prepared reports for product management marketing conferences and handled client sourcing, sales processing, invoicing, and payment follow-ups.

Oversaw international freight operations, managing client orders and cargo loading schedules while meeting 78% of operational targets. Prepared and processed regulatory and customs documentation with 84% accuracy/compliance, managed warehouse operations, and led a sales team that grew the client base by 67%, serving as primary client liaison by phone and email across locations.

Completed professional development training in customer-facing skills and telephone sales techniques.

Completed a multi-year programme covering marketing principles and computer applications.

Completed a full GCE 'O' Level certificate with passes in English, Mathematics, Physics, Chemistry, Biology, History and Art.