Mary Waweru
@marywaweru1
Results-driven sales and customer service professional with six years' experience.
KenyaWhat I'm looking for
I am a results-driven Sales and Customer Service professional with over six years of experience in diverse industries. Currently, I serve as the Sales and Customer Service Manager at Samura Engineering Limited, where I lead sales initiatives and oversee customer service operations. My strategic approach has led to significant revenue growth and enhanced client retention through strong customer relationships.
Throughout my career, I have consistently achieved and exceeded sales targets, designed effective customer retention strategies, and collaborated with cross-functional teams to improve product offerings. My experience includes roles at Sterling Craft (K) Limited and Unilever Kenya Limited, where I developed market intelligence and competitive strategies that contributed to substantial business growth. I am passionate about leveraging my skills in sales strategy, market analysis, and customer relationship management to drive success in any organization.
Experience
Work history, roles, and key accomplishments
Transfer Agent
Freestyle Technology Inc.
Feb 2025 - Present (1 year 1 month)
Handle outbound calls to U.S. and Canadian customers to resolve account discrepancies, document transactions accurately, and communicate fee structures to improve payment turnaround in a high-volume remote role.
Sales and Customer Care Executive
Samura Engineering Limited
May 2019 - Jul 2025 (6 years 2 months)
Managed inbound/outbound communications with business clients, followed up on outstanding invoices, reconciled payment discrepancies, and prepared transaction reports for management.
Sales and Customer Care Executive
Sterling Craft Kenya Limited
Nov 2016 - Nov 2018 (2 years)
Conducted collections follow-ups, researched invoice discrepancies, maintained client communications to facilitate timely payments, and managed high-volume inbound and outbound calls.
Engaged customers and supported product distribution while maintaining accurate reporting records and ensuring compliance with company standards.
Customer Care Intern
Kenya Airports Authority
Aug 2014 - Nov 2014 (3 months)
Assisted customers with inquiries and documentation, maintained administrative records, and supported team operations within a regulatory environment.
Education
Degrees, certifications, and relevant coursework
Nairobi Aviation College
Diploma, Aviation / Dangerous Goods Regulations
Diploma in Dangerous Goods and Regulations covering regulatory requirements and safe handling procedures for air cargo.
Nairobi Aviation College
Diploma, Air Cargo Operations
Diploma in Air Cargo Introductory Service focused on air cargo operations and introductory cargo handling practices.
Kiwan Computer College
Certificate, Computer Applications
Certificate in Computer Applications covering office productivity software and basic computer skills.
Gachoire Girls High School
KCSE, Secondary Education
Kenya Certificate of Secondary Education (KCSE) secondary school completion.
Mutuni Primary School
KCPE, Primary Education
Kenya Certificate of Primary Education (KCPE) primary school completion.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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