Marilyn Oyoo
@marilynoyoo
Results-driven professional with over 10 years in customer service.
KenyaWhat I'm looking for
I am a results-driven professional with over 10 years of experience in customer service, sales, and administrative roles. My career has been marked by a commitment to delivering efficiency in financial transactions, client onboarding, and marketing strategies. I have successfully enhanced operational processes, achieving a 22% reduction in service delivery time and increasing revenue by 30% through strategic initiatives. My ability to manage payment systems and inventory workflows has been instrumental in meeting organizational goals.
Throughout my career, I have proven my capability to lead remote teams, resolve customer complaints, and ensure compliance with regulatory standards. I have a strong track record of increasing customer satisfaction by addressing inquiries and resolving issues effectively. I am now looking to leverage my expertise in a remote role within a dynamic and growth-oriented organization, where I can contribute to achieving business objectives and fostering client relationships.
Experience
Work history, roles, and key accomplishments
Postal Officer Teller
Postal Corporation of Kenya
Dec 2022 - Nov 2024 (1 year 11 months)
Processed postal box payments with 100% accuracy, managed customer inquiries, and streamlined letter handling. Onboarded new clients and facilitated remote consultations, improving service delivery and recovery rates.
Bancassurance Officer
Family Bank
Nov 2019 - Dec 2020 (1 year 1 month)
Achieved growth in insurance premiums through tailored solutions, acquired new clients, and ensured compliance with regulations. Streamlined application processes and conducted virtual consultations.
Sales Representative
Platinum Credit
Mar 2019 - Nov 2019 (8 months)
Acquired new business opportunities and closed high-value deals, consistently meeting sales targets. Ensured documentation compliance and maintained strong customer relationships through virtual meetings.
Marketer
Cytonn Investments
Jan 2016 - Jan 2019 (3 years)
Developed marketing strategies that increased client acquisition, led product presentations, and conducted market analysis. Managed client relationships and executed on-site visits to enhance engagement.
Business Operator
Merrick General Supplies and Cybercafé Ltd
Jan 2012 - Jan 2016 (4 years)
Managed daily operations and customer service in a general supplies and cybercafé setting, ensuring efficient service delivery and client satisfaction.
Purchasing Clerk
Vagjiyani Enterprises
Feb 2009 - Jan 2010 (11 months)
Assisted in purchasing operations, ensuring accurate documentation and inventory management for the company.
Education
Degrees, certifications, and relevant coursework
MSMoringa School
Software Engineering, Software Engineering
Currently pursuing a Software Engineering program, focusing on developing technical skills in programming and software development.
UNUniversity of Nairobi
Diploma, Purchasing and Supplies
Completed a Diploma in Purchasing and Supplies, gaining knowledge in procurement processes, supply chain management, and inventory control.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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