I am a dynamic and results-driven Sales and Customer Service professional with 7 years of experience in leading teams to deliver exceptional customer service experiences. Throughout my career, I have fostered a positive work environment, optimized workflows, and driven team performance to achieve organizational goals. I have a proven track record of cultivating relationships with new and existing customers to expand sales opportunities and increase revenues. Additionally, I have a strong commercial acumen and am a passionate salesperson, proficient in overseeing the sales cycle and generating leads. I am also a complex problem solver, adept at conducting market research activities and collaborating with various stakeholders to align market activities with overall business growth strategies.
In my role as a Branch Sales Manager at Eleving Group, I have successfully managed and coached staff and independent sales agents to deliver high-quality services to customers. I have also facilitated connections between customers and car dealers, resulting in increased sales and partnerships. Furthermore, I have led efforts to integrate MSMEs into formal value chains and collaborated with government institutions and other organizations to facilitate product marketing. I have conducted market research activities, ensuring adherence to organizational standards, data privacy, and ethical guidelines. I have collaborated closely with the Country Sales Manager to generate insights and recommendations for product alignment.
As a Sales Operations Manager, I enhanced the performance of sales team members through the implementation of support tools such as training programs and incentive structures. I organized workshops and identified marketing opportunities to drive sales growth. I also conducted market research and gathered competitor information to inform future growth strategies. Additionally, I oversaw sales operations, ensured excellent customer service, and implemented efficient leads management practices. In my role as a Tele sales and Customer Service Manager, I streamlined resource allocation, facilitated staff onboarding, and implemented workflow procedures to optimize operations. I prepared management reports, collaborated on budgets, and oversaw projects to ensure timely completion and adherence to quality standards.
