Emmy Mwalugha

With over three years of experience in customer service, sales, and administrative roles, I have developed a strong skill set aimed at enhancing customer satisfaction and loyalty. My journey began in 2021, and since then, I have proven my ability to meet company targets, manage payments, and organize marketing displays effectively. I am passionate about fostering a customer-centric culture, consistently working to improve customer journeys and resolve issues efficiently.

In my current role as a Direct Sales Representative at National Bank of Kenya, I successfully manage customer needs by providing tailored services and ensuring timely service delivery. I actively follow up on customer feedback to facilitate continuous improvement and maintain high customer satisfaction. My previous experience as a Cashier and in Sales and Marketing has equipped me with the skills to handle diverse customer interactions and contribute to business growth through effective relationship management and problem-solving.