Ursula Rael

Took full ownership of customer issues to ensure resolution and satisfaction. Interacted professionally with customers and departments, handled queries, and met call volume and service recovery targets.

Built relationships with customers and community to drive long-term business growth. Achieved sales goals, resolved high-profile customer issues, and trained new joiners on product knowledge.

Maintained customer satisfaction by addressing needs and resolving concerns. Answered calls promptly, provided product information, and cultivated customer loyalty.

Achieved sales goals by cultivating new customer relationships and implementing effective sales strategies. Managed the entire sales cycle and analyzed market trends to adjust strategies.

Led a sales team, improving efficiency and productivity. Resolved problems, provided exceptional service, and participated in continuous improvement activities.

Maintained customer satisfaction by addressing needs and resolving concerns. Answered calls promptly, provided product information, and cultivated customer loyalty.

Trained staff in financial procedures and created organizational structures to improve accounting functions. Managed vendor payments, bank accounts, and reconciliations.

Performed duties in accordance with standards and regulatory guidelines. Maintained energy in a fast-paced environment and resolved problems to provide exceptional service.

Bachelor's degree in International Business from Makerere University Business School, completed in 2012.