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@nancyakinyi
Customer service and sales professional with over 3 years of experience.
KenyaI'm a dedicated customer service and sales professional with over three years of experience in managing customer relationships and driving sales. My expertise lies in delivering exceptional customer service and utilizing CRM tools to enhance client interactions. I thrive in dynamic environments where I can solve complex issues and streamline operations, ultimately building long-lasting customer relationships that drive business success.
In my current role as a Sales and Customer Support Executive at Techpak Industries Limited, I handle and resolve over 100 customer inquiries daily, consistently achieving a 95% satisfaction rate. My proactive approach to client interaction has led to higher customer loyalty and repeat business. Previously, as a Direct Sales Representative at Kenya Commercial Bank, I drove a 20% increase in customer acquisition and led financial literacy workshops that significantly boosted product adoption and client satisfaction.
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Work history, roles, and key accomplishments
Techpak Industries Limited
Feb 2024 - Present (1 year 9 months)
Handled and resolved over 100 customer inquiries daily through phone, email, and live chat, consistently achieving a 95% satisfaction rate. Utilized CRM systems to track customer interactions, ensuring accurate records and personalized follow-ups, leading to improved customer retention.
Kenya Commercial Bank
Jan 2022 - Dec 2023 (1 year 11 months)
Drove a 20% increase in customer acquisition through personalized sales consultations and effective follow-up strategies. Led financial literacy workshops for over 100 clients, boosting product adoption by 15% and increasing client satisfaction.
Samasource Kenya
Jan 2021 - Dec 2021 (11 months)
Entered large datasets with 99% accuracy, ensuring the integrity of data used for AI and machine learning projects. Collaborated with project teams to meet strict deadlines, ensuring efficient data processing and reporting.
Degrees, certifications, and relevant coursework
BSc. in Procurement and Logistics Management, Procurement and Logistics Management
2016 - 2020
Grade: Second Class Upper Division
Studied Procurement and Logistics Management at Chuka University, graduating with Second Class Upper Division honors. Gained comprehensive knowledge in supply chain operations, procurement strategies, and logistics optimization.
Software and tools used professionally
KenyaYou can contact Nancy and 90k+ other talented remote workers on Himalayas.
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