Open to opportunities

Nancy Akinyi

@nancyakinyi

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Customer service and sales professional with over 3 years of experience.

Kenya

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What I'm looking for

I'm looking for a role that allows me to leverage my customer service skills in a dynamic environment, focusing on relationship building and sales growth.

I'm a dedicated customer service and sales professional with over three years of experience in managing customer relationships and driving sales. My expertise lies in delivering exceptional customer service and utilizing CRM tools to enhance client interactions. I thrive in dynamic environments where I can solve complex issues and streamline operations, ultimately building long-lasting customer relationships that drive business success.

In my current role as a Sales and Customer Support Executive at Techpak Industries Limited, I handle and resolve over 100 customer inquiries daily, consistently achieving a 95% satisfaction rate. My proactive approach to client interaction has led to higher customer loyalty and repeat business. Previously, as a Direct Sales Representative at Kenya Commercial Bank, I drove a 20% increase in customer acquisition and led financial literacy workshops that significantly boosted product adoption and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales and Customer Support Executive

Current

Techpak Industries Limited

Feb 2024 - Present (1 year 6 months)

Handled and resolved over 100 customer inquiries daily through phone, email, and live chat, consistently achieving a 95% satisfaction rate. Utilized CRM systems to track customer interactions, ensuring accurate records and personalized follow-ups, leading to improved customer retention.

Customer Relationship Management CRM Sales Strategy Data Analysis Conflict Resolution Microsoft Office Suite

Direct Sales Representative

Kenya Commercial Bank

Jan 2022 - Dec 2023 (1 year 11 months)

Drove a 20% increase in customer acquisition through personalized sales consultations and effective follow-up strategies. Led financial literacy workshops for over 100 clients, boosting product adoption by 15% and increasing client satisfaction.

Sales Strategy Development Customer Acquisition Upselling Cross Selling

Data Entry Clerk

Samasource Kenya

Jan 2021 - Dec 2021 (11 months)

Entered large datasets with 99% accuracy, ensuring the integrity of data used for AI and machine learning projects. Collaborated with project teams to meet strict deadlines, ensuring efficient data processing and reporting.

Data Entry Data Integrity Data Management Data Processing Microsoft Excel AI Machine Learning

Education

Degrees, certifications, and relevant coursework

Chuka University

BSc. in Procurement and Logistics Management, Procurement and Logistics Management

2016 - 2020

Grade: Second Class Upper Division

Studied Procurement and Logistics Management at Chuka University, graduating with Second Class Upper Division honors. Gained comprehensive knowledge in supply chain operations, procurement strategies, and logistics optimization.