SOSamuel Obanda
@samuelobanda
Results-driven customer service professional
KenyaWhat I'm looking for
As a seasoned customer service representative, I have consistently delivered high-level performance in fast-paced call center environments. With a strong ability to understand customer needs and create satisfactory solutions, I have earned a reputation for providing exceptional customer service.
Throughout my career, I have honed my skills in resolving customer complaints, handling inbound and outbound calls, and identifying customer needs. My experience in sales has also equipped me with the ability to provide outstanding customer service throughout the entirety of the transaction.
I am a strong communicator with excellent interpersonal and technical troubleshooting skills. I am confident in my ability to drive sales growth and provide exceptional customer service in any role.
Experience
Work history, roles, and key accomplishments
Head of Sales and Accountant
Nota Bahati Ltd
Aug 2023 - Present (1 year 10 months)
Solid selling experience includes multiple, diverse set of selling responsibilities, direct to customers with or through partners.
Sales Representative
Khaale W/S
May 2023 - Aug 2023 (3 months)
Answered customer questions and assisted with requests. Resolved customer complaints and issues in a timely and professional manner.
Call Centre Agent
Horizon
Jan 2022 - Dec 2022 (11 months)
Managed inbound and/or outbound calls. Handled customer engagement. Identified customer needs, answered questions and solved problems
Customer Service Representative
Sama
Oct 2018 - Dec 2021 (3 years 2 months)
Answered an average of 100 calls per day in a high volume call Centre environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
Education
Degrees, certifications, and relevant coursework
Samuel hasn't added their education
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Availability
Location
KenyaAuthorized to work in
Social media
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