Marylyn Lal
@marylynlal
Customer-focused professional with expertise in technical support and operations.
What I'm looking for
I am a dedicated and customer-centric professional with a strong background in technical support and operations. My experience at Apple, Inc. as a Technical Specialist has equipped me with the skills to provide exceptional service, troubleshoot technical issues, and train new employees effectively. I take pride in ensuring that company goals are met while fostering a positive work environment.
In my previous role as an Operations Specialist, I coordinated logistics for high-profile product launches and maintained inventory accuracy. My ability to adapt quickly to changing circumstances and collaborate with cross-functional teams has been instrumental in delivering seamless customer experiences. I am passionate about building long-term relationships with customers and resolving their concerns with empathy and professionalism.
Experience
Work history, roles, and key accomplishments
Technical Specialist
Apple, Inc.
Oct 2021 - Mar 2024 (2 years 5 months)
As a Technical Specialist at Apple, I ensured company goals were met by providing feedback, training new employees, and assisting customers with product selection and technical issues. I delivered exceptional customer service across multiple channels and collaborated with team members to foster a positive work environment.
Operations Specialist
Apple, Inc.
Oct 2021 - Jan 2022 (3 months)
In my role as Operations Specialist, I coordinated logistics for product launches, managed inventory levels, and supported team training. I ensured visual merchandising standards were maintained and collaborated with cross-functional teams to enhance customer experience.
Assistant Manager
Freshii
Apr 2020 - Jul 2021 (1 year 3 months)
As an Assistant Manager at Freshii, I focused on resolving customer concerns, training staff, and ensuring adherence to company policies. I managed cash handling and provided excellent customer service while maintaining operational standards.
Animal Volunteer
Glebe Animal Hospital
Oct 2017 - Nov 2018 (1 year 1 month)
As an Animal Volunteer, I organized medication pick-ups, managed correspondence, and scheduled appointments. I provided support through effective communication and administrative tasks.
Teacher Assistant (Co-Op)
OCDSB
Jun 2015 - Sep 2017 (2 years 3 months)
In my role as a Teacher Assistant, I supported lesson preparation, collaborated with teachers to address student issues, and documented student progress. I engaged with students and parents to enhance the learning experience.
Education
Degrees, certifications, and relevant coursework
University of Ottawa
Bachelor of Science, Science
2018 - 2023
Lisgar Collegiate Institute
High School Diploma, General Education
2014 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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