Marylyn LalML
Open to opportunities

Marylyn Lal

@marylynlal

Customer-focused professional with expertise in technical support and operations.

Canada

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a dedicated and customer-centric professional with a strong background in technical support and operations. My experience at Apple, Inc. as a Technical Specialist has equipped me with the skills to provide exceptional service, troubleshoot technical issues, and train new employees effectively. I take pride in ensuring that company goals are met while fostering a positive work environment.

In my previous role as an Operations Specialist, I coordinated logistics for high-profile product launches and maintained inventory accuracy. My ability to adapt quickly to changing circumstances and collaborate with cross-functional teams has been instrumental in delivering seamless customer experiences. I am passionate about building long-term relationships with customers and resolving their concerns with empathy and professionalism.

Experience

Work history, roles, and key accomplishments

AI

Technical Specialist

Apple, Inc.

Oct 2021 - Mar 2024 (2 years 5 months)

As a Technical Specialist at Apple, I ensured company goals were met by providing feedback, training new employees, and assisting customers with product selection and technical issues. I delivered exceptional customer service across multiple channels and collaborated with team members to foster a positive work environment.

GH

Animal Volunteer

Glebe Animal Hospital

Oct 2017 - Nov 2018 (1 year 1 month)

As an Animal Volunteer, I organized medication pick-ups, managed correspondence, and scheduled appointments. I provided support through effective communication and administrative tasks.

OC

Teacher Assistant (Co-Op)

OCDSB

Jun 2015 - Sep 2017 (2 years 3 months)

In my role as a Teacher Assistant, I supported lesson preparation, collaborated with teachers to address student issues, and documented student progress. I engaged with students and parents to enhance the learning experience.

Education

Degrees, certifications, and relevant coursework

University of Ottawa logoUO

University of Ottawa

Bachelor of Science, Science

2018 - 2023

LI

Lisgar Collegiate Institute

High School Diploma, General Education

2014 - 2017

Tech stack

Software and tools used professionally

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Marylyn Lal - Technical Specialist - Apple, Inc. | Himalayas