Yousung Park

I am a dedicated customer support representative with a proven track record of delivering exceptional service. My experience includes handling high call volumes and resolving complex issues with empathy and professionalism. I thrive in fast-paced environments and am known for my ability to remain calm under pressure, ensuring customer satisfaction in every interaction.

During my tenure at Teleperformance, I excelled as a Technical Support Representative and Mentor, where I diagnosed and resolved technical issues for Apple services. My focus on clear communication and active listening allowed me to turn frustrated customers into satisfied ones, maintaining a 92% customer satisfaction score. I also took pride in mentoring new hires, sharing best practices, and fostering a supportive team environment.

In my previous role as an Operating Supervisor at Calgary Banchan Meal Kit, I oversaw customer care operations, ensuring order accuracy and effective client outreach. My commitment to building strong community relationships and resolving issues has been a cornerstone of my career, and I am eager to bring my skills to a new opportunity.