Minu Bawa

I am an accomplished and dedicated Customer Support Representative with over three years of experience, known for my exceptional customer service and effective troubleshooting skills. My journey in customer support has been marked by a commitment to maintaining high-priority security protocols and proficiency in various software applications. I pride myself on being a passionate team player focused on exceeding customer expectations and delivering a positive, enriching experience.

Throughout my career, I have demonstrated empathetic customer support by actively listening and communicating clearly, which has resulted in a remarkable 95% customer satisfaction rating. My technical proficiency includes expertise in SAP, Core (CRM), iCloud support Tool, and various other applications that enable me to handle customer interactions efficiently while maintaining accurate records. I have also taken on leadership roles, proactively training and mentoring new advisors and providing escalated support for enterprise applications.

In my current role at Intuit - Turbo Tax, I serve as the first point of contact for customers, delivering top-tier support with professionalism and courtesy. I am dedicated to meeting performance metrics and ensuring that every customer interaction is handled with care and precision. My previous experience at Apple Inc. further honed my technical troubleshooting skills and customer service quality, allowing me to assist customers effectively and enhance their overall experience.