E NEN
Open to opportunities

E N

@en0

Dedicated Technical Support Specialist with 5+ years of experience.

Canada
Message

What I'm looking for

I am looking for a role in a remote-first company that values technical expertise and customer service.

I am a dedicated and adaptable Technical Support Specialist with over 5 years of experience in providing exceptional customer service through various channels, including phone, email, and chat. My expertise lies in troubleshooting technical issues and resolving conflicts, ensuring users receive the support they need in fast-paced, high-pressure environments. I pride myself on my ability to manage over 20 daily issue resolutions while maintaining a high standard of operational excellence.

Throughout my career, I have honed my skills with tools such as Zendesk, Slack, Zoom, and Google Suite, gaining hands-on experience in mobile app support and scheduling systems. I have also developed leadership skills by training over five team members, enhancing team productivity and reducing onboarding time significantly. My experience includes working in high-volume logistics environments, where I have demonstrated adaptability and efficiency under tight timelines.

I am eager to contribute my technical and customer service expertise to remote-first companies like Craver or DataAnnotation, where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

AC

Customer Support & Operations

Amazon Canada

Provided reliable support in a high-volume logistics environment, resolving 20+ daily workflow issues, including system glitches affecting package sorting. Adhered to structured SOPs and safety protocols while operating machinery and handling packages up to 75lbs.

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Planned Coursework, Networking Basics

Planned coursework focusing on Networking Basics through Coursera, aiming to develop a deeper understanding of network infrastructure and protocols. This will further enhance technical support capabilities.

Coursera logoCO

Coursera

Online Coursework, IT Support

Completed an online course covering the basics of IT Support through Coursera, gaining foundational knowledge in technical assistance. This coursework enhanced skills in troubleshooting and user support.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
E N - Client Services - Labour Ready Construction | Himalayas