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Dedicated Technical Support Specialist with 5+ years of experience.

Canada

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What I'm looking for

I am looking for a role in a remote-first company that values technical expertise and customer service.

I am a dedicated and adaptable Technical Support Specialist with over 5 years of experience in providing exceptional customer service through various channels, including phone, email, and chat. My expertise lies in troubleshooting technical issues and resolving conflicts, ensuring users receive the support they need in fast-paced, high-pressure environments. I pride myself on my ability to manage over 20 daily issue resolutions while maintaining a high standard of operational excellence.

Throughout my career, I have honed my skills with tools such as Zendesk, Slack, Zoom, and Google Suite, gaining hands-on experience in mobile app support and scheduling systems. I have also developed leadership skills by training over five team members, enhancing team productivity and reducing onboarding time significantly. My experience includes working in high-volume logistics environments, where I have demonstrated adaptability and efficiency under tight timelines.

I am eager to contribute my technical and customer service expertise to remote-first companies like Craver or DataAnnotation, where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Client Services

Labour Ready Construction

Handled 15+ customer inquiries daily via phone and email, de-escalating issues with professionalism. Managed labor dispatching, contract filing, and documentation with precision in a time-sensitive setting.

Customer Service Contract Management Documentation Time Management Email Support Phone Support Project Coordination

Customer Support & Operations

Amazon Canada

Provided reliable support in a high-volume logistics environment, resolving 20+ daily workflow issues, including system glitches affecting package sorting. Adhered to structured SOPs and safety protocols while operating machinery and handling packages up to 75lbs.

Logistics Troubleshooting SOPs Workflow Management System Glitches

Private Care Coordinator

Private Care

Managed logistics for a terminally ill family member, coordinating 500+ medical appointments over 4 years using digital tools. Applied scheduling software to maintain consistent care and effective communication with healthcare providers, utilizing Microsoft Outlook and Google Calendar.

Logistics Coordination Outlook Google Calendar Communication Problem Solving Time Management Care Coordination

Support Representative

First Improvement

Delivered technical support for 50+ residential clients monthly via phone and email, troubleshooting scheduling and service issues (e.g., resolved 90% of app-related queries). Trained 5+ new employees on support tools and mobile app interfaces, improving team productivity by 15% and reducing onboarding time by 2 weeks.

Technical Support Troubleshooting Scheduling Customer Service Productivity Improvement Onboarding Email Support Phone Support

Education

Degrees, certifications, and relevant coursework

Coursera

Planned Coursework, Networking Basics

Planned coursework focusing on Networking Basics through Coursera, aiming to develop a deeper understanding of network infrastructure and protocols. This will further enhance technical support capabilities.

Coursera

Online Coursework, IT Support

Completed an online course covering the basics of IT Support through Coursera, gaining foundational knowledge in technical assistance. This coursework enhanced skills in troubleshooting and user support.