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@marykondaveeti
Customer service representative passionate about enhancing client experiences.
I am a dedicated customer service representative with a Master's Degree in Computer Science and a strong passion for delivering exceptional service. My experience spans various roles, including my current position at Airliners, where I assist customers with their travel needs, ensuring they receive the best service experience possible. I thrive in fast-paced environments and excel at multitasking while maintaining high attention to detail.
Throughout my career, I have developed strong relationships with customers, understanding their needs and providing tailored solutions. My previous roles at Teleperformance and Bell Canada have equipped me with the skills to connect with clients, resolve issues efficiently, and promote brand loyalty. I am committed to continuous professional development and seek to contribute to a forward-thinking organization that values innovation and teamwork.
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Work history, roles, and key accomplishments
Airliners
May 2023 - Present (2 years 6 months)
Assisted customers with existing bookings and provided information prior to travel, ensuring a top-notch service experience. Handled inquiries via phone, email, and web chat, identifying client needs and showcasing the best options.
Teleperformance
Feb 2022 - Present (3 years 9 months)
Connected with customers over the telephone to provide expert financial solutions and champion the Scotiabank brand. Introduced customers to mobile/online banking applications and assisted them in managing their banking needs.
Bell Canada
Jan 2011 - Present (14 years 10 months)
Supported customers with product and service information, placing and fulfilling orders, and resolving issues. Provided prompt, effective, and courteous first-level support to clients via email and phone.
Degrees, certifications, and relevant coursework
Master's Degree, Computer Science
Obtained a Master's Degree in Computer Science. Developed a strong foundation in various aspects of computer science.
Software and tools used professionally
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