Ashna Chekhoory
@ashnachekhoory
Detail-oriented customer service professional with 6 years of experience.
What I'm looking for
I am a dedicated Customer Service Professional with over six years of experience in delivering exceptional service in fast-paced environments. My expertise lies in multitasking, problem-solving, and maintaining accuracy while handling high-volume customer interactions. I take pride in my ability to create positive customer experiences through clear communication and effective collaboration with cross-functional teams.
At Becton Dickinson & Co, I excelled as a Bilingual Customer Support Representative, where I managed the entire order life cycle and ensured customer satisfaction through prompt assistance and proactive communication. My role involved collaborating with various departments to resolve client concerns and support special projects aimed at process improvement. I am known for my attention to detail and my commitment to maintaining confidentiality while handling sensitive information.
My educational background includes an Advanced Diploma in Fashion Arts and Business from Humber Institute of Technology & Advanced Learning. I am also certified in various software applications, which enhances my productivity and efficiency in the workplace. I am eager to continue growing my skills and contributing to a team that values customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Support Representative
Becton Dickinson & Co
Sep 2021 - Dec 2024 (3 years 3 months)
Delivered exceptional customer service in a high-volume environment, ensuring prompt and friendly assistance. Managed orders and documentation throughout the entire life cycle, collaborating with sales, distribution, and supply chain teams to meet customer requirements. Handled product and service complaints in compliance with company policies, ensuring timely resolution and maintaining customer s
Bilingual Customer Service Representative
AnswerNet Telepartners
Oct 2019 - Sep 2021 (1 year 11 months)
Assisted approximately 10 customers each 20-30 minutes with service questions. Answered 150+ inbound calls per day and directed to designated individuals or departments. Documented conversations with customers to track requests, problems and solutions.
Education
Degrees, certifications, and relevant coursework
Humber Institute of Technology & Advanced Learning
Advanced Diploma, Fashion Arts and Business
Availability
Location
Authorized to work in
Job categories
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