MADALASHA BISTA

I am a dedicated and results-driven customer service professional with over 3 years of experience across diverse industries, including telecommunications, travel, and technical support. My expertise lies in effectively communicating with clients, resolving complex billing inquiries, and ensuring seamless customer experiences. I take pride in my ability to multitask, think critically, and provide tailored solutions that enhance customer satisfaction and loyalty.

In my role at COGECO Communications, I successfully managed customer billing inquiries, resolved account discrepancies, and provided clear explanations of charges to improve customer understanding. My efforts led to enhanced customer satisfaction and efficient account management. Additionally, as a CSR/Travel Agent at Costco Travels, I assisted clients with travel bookings, ensuring a smooth and enjoyable experience from planning to execution.

At Telus International, I provided technical support for e-commerce platform users, resolving issues related to account management, order processing, and payment transactions. I collaborated with cross-functional teams to identify and implement solutions that improved platform performance and user experience. My passion for delivering exceptional service and my commitment to continuous improvement drive my professional journey.