Mary Johnson

I am a results-driven professional with a strong track record in program administration, billing, customer service, and claims processing. My experience has equipped me with the skills necessary to excel in data analysis, problem-solving, and communication. I pride myself on maintaining accurate records and resolving customer issues efficiently, ensuring a high level of satisfaction.

Currently, I work at Everise, where I handle 50 to 100 inbound calls daily, guiding members through their benefits and providing essential information regarding their prescriptions. My commitment to excellence has been recognized through multiple certificates for outstanding customer satisfaction. Previously, I spent five years at Alorica, where I honed my skills in managing high-volume calls and enhancing client retention through effective communication and problem resolution.

With extensive experience in medical billing and administrative work at RMS Care Providers, I have developed a keen eye for detail and a proven ability to manage healthcare claims accurately. I am passionate about delivering world-class customer service and continuously strive to improve my skills and knowledge in the pharmaceutical industry.