At EVERISE, I provided phone and digital support to healthcare members with benefits, account, and service inquiries. I researched claims questions, explained claim status and next steps, and documented resolutions.
At TTEC, I processed payments, refunds, billing adjustments, and account transactions. I also resolved account and payment concerns and documented customer interactions in CRM systems.
At CONDUENT, I reviewed insurance claims and premium payments and assisted customers with billing, benefits, reimbursement, and account inquiries. I researched discrepancies and supported customers by phone, email, and chat while maintaining HIPAA compliance.
At VXI GLOBAL SOLUTIONS, I handled inbound calls about billing, payments, accounts, policy coverage, and claims. I researched account issues, resolved billing discrepancies, documented interactions, and escalated complex concerns when needed.
