kaylen mosley
@kaylenmosley
Customer care and customer service professional delivering high-volume call support and authorization-focused assistance.
United StatesWhat I'm looking for
I’m a customer care and customer service professional known for being “reliable, highly ethical, and customer-focused.” I deliver best-in-class support by handling high volumes of inbound calls, responding to customer inquiries, and resolving complex issues while maintaining high customer satisfaction.
At Elevance Health, I address telephone and written inquiries from clients, providers, and internal departments. I enter referral requests into the UM system while ensuring adherence to plan certificate guidelines, and I support clinical screening, authorization for initial sessions, and benefits checks for facility-based treatment.
Previously at Alorica through Alliance RX Walgreens Prime, I handled over 50 inbound calls daily to help patients obtain insurance coverage for medication with strong accuracy and attention to detail. I also excel at issue identification and resolution, staying calm under pressure, and working collaboratively as a team player.
Experience
Work history, roles, and key accomplishments
Addressed telephone and written inquiries from clients, providers, and internal departments while entering referral requests into the UM system in line with plan certificate guidelines. Managed high-volume calls and post-service claims, performing clinical screening and authorizations for inpatient admissions, outpatient precertification, prior authorizations, and post-service requests.
Provided customer service for Alliance RX Walgreens Prime, maintaining patient satisfaction by resolving coverage and medication insurance questions with accuracy and attention to process detail. Handled 50+ inbound calls daily, identified and resolved complex issues, and quickly adapted to new computer applications.
Education
Degrees, certifications, and relevant coursework
Summer Creek High School
General Study, General Studies
2018 - 2021
Completed general study coursework at Summer Creek High School in Houston, Texas from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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