Mary Grace Dumala-og
@marygracedumala-og
I support customers and business operations through service, lead generation, and administrative work.
PhilippinesWhat I'm looking for
I've handled phone, email, and chat support at Ubiquity Global Inc., resolving billing, account, and product inquiries while maintaining accurate customer records.
I've also conducted outbound prospecting as a Lead Generation Specialist, qualified leads, updated CRM records, scheduled appointments, and followed up with prospects. With over three years of customer service, lead generation, and administrative support experience, I'm ready to support remote business operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ubiquity Global Inc.
Jan 2022 - Dec 2024 (2 years 11 months)
Handled phone, email, and chat support, resolving billing, account, and product inquiries while maintaining accurate customer records and delivering excellent customer service.
Education
Degrees, certifications, and relevant coursework
STI West Negros University
Bachelor of Science, Hospitality Management
2022 - 2023
Pursued a Bachelor of Science in Hospitality Management at STI West Negros University from 2022 to 2023.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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