Open to opportunities

Mary Elaigwu

@maryelaigwu

Message

I resolve subscriber issues and coordinate administrative support across customer service and virtual workflows.

Nigeria

Message

What I'm looking for

I'm seeking Customer Service, Virtual Assistant, or Executive Assistant work where I can support customers or leaders through clear communication, calendar and email coordination, accurate records, and dependable administrative follow-through.

At MultiChoice Nigeria, I support DSTV/GOtv subscribers with billing, subscription, account, and technical inquiries, resolving issues promptly while meeting service-level standards.

I maintain accurate case records, coordinate with billing and technical teams, and help retain customers through clear communication, promotions, and package guidance.

I'm building hands-on Virtual and Executive Assistant readiness through calendar management, email coordination, document preparation, task tracking, and Zoom meeting support using Google Workspace, Microsoft Office, Trello, Asana, and Notion.

Experience

Work history, roles, and key accomplishments

Current

Independent Virtual & Executive Assistant

Current

Self Employed

Jan 2026 - Present (8 months)

Engaged in self-directed training and practice projects covering calendar management, email correspondence, task tracking, document preparation, and virtual meeting coordination using various digital tools.

Google Workspace Microsoft Office Trello Asana Notion Zoom Calendar Management Email Management Project Tracking Documentation Preparation Meeting Coordination Soft Skills

Current

Customer Service Representative

Current

MultiChoice Nigeria

Jan 2021 - Present (5 years 8 months)

Acted as first point of contact for DSTV/GOtv subscribers, handling high volumes of inbound inquiries and resolving billing, subscription, and technical issues with strong first-contact resolution. Maintained accurate records, met SLA standards, and contributed to customer retention and upselling.

Customer Service Complaint Handling First Contact Resolutions Active Listening Subscription Management Account Management Customer Retention CRM Case Management SLA Record keeping Billing Payment Processing Upselling Cross functional Coordination

Accountant / Pump Attendant

Forte Oil Filing Station

Jan 2016 - Dec 2019 (3 years 11 months)

Managed daily cash, POS, and digital payment transactions, ensuring accurate billing and reconciliation. Maintained sales records, monitored inventory, and resolved customer inquiries on the spot.

Cash Handling POS Payment Reconciliation Sales Reporting Customer Service Data Entry