Open to opportunities

Daniels Nwangwu

@danielsnwangwu

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Customer Support professional delivering remote service excellence and clear resolutions.

Nigeria

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What I'm looking for

I’m looking for a role where I can support customers across chat and email, manage accurate records and schedules, and handle billing follow-ups—working with a responsive team that values clear communication and timely resolution.

I’m a customer support and virtual administrative support professional with experience working remotely in a shared-services BPO environment for multiple international clients. I handle phone, email, and chat communication while managing schedules, billing follow-ups, and customer records with minimal supervision.

Since 2023, I’ve supported clients as a Customer Support Agent (Remote – BPO Shared Services), including outbound follow-ups on billing/account updates and escalating urgent matters to ensure timely resolution. Earlier, as a Customer Service Representative at MTN Nigeria (2019–2023), I managed inbound calls, logged requests, and helped resolve billing and service upgrade concerns—maintaining high customer satisfaction through attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Sirius Support

Jan 2023 - Present (3 years 4 months)

Provided remote customer service and administrative support for multiple international client accounts in a shared-services BPO model, handling inquiries via chat, email, and internal systems. Managed customer follow-ups, updated records and service logs, and escalated urgent issues to internal teams for timely resolution.

Customer Support Zendesk Data Entry Escalation Handling Google Workspace Remote Collaboration

Customer Service Representative

MTN Nigeria

Jan 2019 - Jan 2023 (4 years)

Answered inbound customer calls and assisted with billing, service upgrades, and account inquiries. Logged customer requests, followed up on unresolved issues, and resolved concerns according to company standards while maintaining strong customer satisfaction.

Inbound Calls Billing Support Service Upgrades Customer Request Logging Professional communication Customer Satisfaction

Customer Support Agent

Ambiance Transportation

Assisted customers with booking confirmations, scheduling updates, and service changes. Coordinated schedules using internal systems, communicated service reminders clearly, and maintained daily logs and records for accurate operations.

Customer Support Scheduling coordination Customer Communications Service Updates & Reminders Data Entry Logging Conflict Avoidance Attention To Detail

Customer Support Agent

Fi Barking Labs

Supported customers with subscription management, billing inquiries, and account access issues via email and chat. Processed customer and payment-related requests, tracked orders and service status, and maintained organized customer records to reduce repeat inquiries.

Subscription Management Billing Support Account Access Customer Management Service Status Updates

Customer Support Agent

Ionna (EV Charging Services)

Handled customer billing questions, payment processing, and service inquiries. Provided guidance on service locations and availability, escalated complex issues appropriately, and maintained detailed communication logs to support resolution.

Customer Support Billing Support Payment Processing Service Location Guidance Availability Escalation Management

Customer Support Agent

Polycam

Provided email and chat support for account and technical inquiries using Zendesk. Documented interactions, updated internal records for accurate tracking, and helped organize support documentation and templates to improve response efficiency.

Chat Support Zendesk Data Entry Internal Record Updates Documentation Template Management