ALallison cuadra leon
@allisoncuadraleon
Responsible and creative customer service advisor with problem-solving skills.
PeruWhat I'm looking for
I'm a young, responsible, and charismatic professional with a strong ability to adapt and resolve issues effectively. My experience in customer service has honed my skills in providing solutions at the first point of contact, ensuring customer satisfaction, and maintaining high performance metrics.
Throughout my career, I have demonstrated a commitment to teamwork and individual initiative, excelling in roles that require both collaboration and independent problem-solving. I have a proven track record in managing customer inquiries and complaints, as well as supervising store operations to enhance the customer experience.
My goal is to continue growing in a dynamic environment where I can leverage my skills in customer service and team management to contribute to organizational success while fostering a positive and engaging workplace culture.
Experience
Work history, roles, and key accomplishments
Asesor/a Contactos Web
Banco de Crédito del Perú
Jan 2024 - Dec 2025 (1 year 11 months)
Provided customer service via chat and calls, resolving inquiries and complaints regarding financial products and services. Ensured first-contact resolution, managed case follow-ups, and maintained high performance metrics including TMO, Productivity, and NPS.
Store & Customer Experience Manager
Isadora
Jan 2022 - Dec 2023 (1 year 11 months)
Managed daily store operations, including opening, closing, and security, while ensuring exceptional customer experience and achieving NPS targets. Led and trained the store team, oversaw inventory management, cash handling processes, and implemented action plans based on KPI analysis.
Asistente de Experiencia del Cliente
Isadora
Jan 2021 - Dec 2022 (1 year 11 months)
Drove sales and maintained store cleanliness and organization according to visual standards. Operated the cash register, performed operational tasks like stock replenishment and receiving, and supported the Store Manager.
Auxiliar de Trastienda de Calzado
Saga Falabella
Jan 2019 - Dec 2020 (1 year 11 months)
Managed shoe inventory in the backroom, ensuring accurate stock control, security tagging, and proper storage. Assisted customers, maintained product display standards, and updated pricing and offers.
Education
Degrees, certifications, and relevant coursework
UVUniversidad Cesar Vallejo
Bachelor of Administration, Administration
Studied core principles of business administration including management, finance, and marketing. Gained knowledge in organizational behavior and strategic planning.
Instituto English Connection
Basic English Level Completed, English Language
Completed a course focusing on fundamental English language skills. Developed basic reading, writing, listening, and speaking abilities.
Instituto ELA
Technical Degree in Secretarial Studies, Secretarial Studies
Completed a program focused on secretarial skills in Spanish. Gained proficiency in administrative tasks and office procedures.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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