Open to opportunities

Rodrigo Ocampo del Solar

@rodrigoocampodelsola

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Proactive international business management student with B2C sales experience.

Peru

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What I'm looking for

I seek a dynamic role in sales or customer care, emphasizing growth and teamwork.

I am an international business management student at UPC with a strong foundation in B2C sales and customer care. Over the past two years, I have honed my skills in sales and team leadership, particularly in coaching and developing customer care teams. My experience includes working with diverse clients, where I have successfully implemented strategies to enhance performance and exceed targets.

In my role as a Bilingual Customer Care Coach at Foundever, I developed creative action plans to address performance issues and utilized SMART and SKEP models to improve knowledge acquisition among over 200 agents. My proactive approach and ability to conduct effective weekly performance reviews have been instrumental in closing knowledge gaps and driving team success.

As a Bilingual Customer Care Team Leader at Konecta, I focused on delivering actionable feedback through coaching sessions, ensuring that my team consistently surpassed established KPIs. My dedication to continuous improvement and my ability to foster a collaborative environment have contributed to my recognition as the 2023 performer of the year at Teleperformance.