RSRodrigo Ocampo del Solar
@rodrigoocampodelsola
Proactive international business management student with B2C sales experience.
PeruWhat I'm looking for
I am an international business management student at UPC with a strong foundation in B2C sales and customer care. Over the past two years, I have honed my skills in sales and team leadership, particularly in coaching and developing customer care teams. My experience includes working with diverse clients, where I have successfully implemented strategies to enhance performance and exceed targets.
In my role as a Bilingual Customer Care Coach at Foundever, I developed creative action plans to address performance issues and utilized SMART and SKEP models to improve knowledge acquisition among over 200 agents. My proactive approach and ability to conduct effective weekly performance reviews have been instrumental in closing knowledge gaps and driving team success.
As a Bilingual Customer Care Team Leader at Konecta, I focused on delivering actionable feedback through coaching sessions, ensuring that my team consistently surpassed established KPIs. My dedication to continuous improvement and my ability to foster a collaborative environment have contributed to my recognition as the 2023 performer of the year at Teleperformance.
Experience
Work history, roles, and key accomplishments
Bilingual Interpreter
LanguageLine Solutions / OPI Multilingual
Feb 2025 - Present (5 months)
Provided bilingual interpretation services for various clients. Utilized OPI and VRI platforms to facilitate communication.
Bilingual Customer Care Coach
Foundever
Aug 2024 - Dec 2024 (4 months)
Developed and applied creative action plans to rectify low performance and reach client's target. Implemented SMART and SKEP models to enhance knowledge acquisition by the 200+ agents on operations. Weekly performance reviews were conducted in order to made an RCA and close knowledge/performance gaps.
Bilingual Customer Care Team Leader
Konecta
Jan 2024 - Jul 2024 (6 months)
Performed WBRs (Weekly business reviews) directly with the client, breaking down the Hub's performance regarding KPI's and adherence. Delivered weekly feedback through coaching sessions in order to surpass the established target i every KPI. Monitored daily operations of the customer care team members, including product knowledge and SOPs.
Bilingual Sales Representative
Teleperformance
Jun 2022 - Dec 2023 (1 year 6 months)
Served as a B2C and B2B sales representative for home services, utilizing Salesforce for development. Achieved a 1.95 SPH monthly, exceeding the target KPI of 1.1. Recognized as the 2023 performer of the year.
Education
Degrees, certifications, and relevant coursework
UUUniversidad Peruana de Ciencias Aplicadas UPC
International Business Management Degree, International Business Management
Currently pursuing an International Business Management degree. The program focuses on global business strategies and management principles.
CIC Casuarinas International College
High School Diploma, General Studies
Completed high school education, earning an International Baccalaureate (IB) diploma. Graduated in the class of 2017.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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