At Union Bank of Nigeria, I acquired 60+ retail accounts and generated over ₦500 million in deposits through targeted customer acquisition and relationship management.
I respond to customer interest with discovery conversations, explain relevant products, handle objections, and guide customers toward appropriate next steps. I also follow up with prospects and existing customers to develop opportunities.
I track customer information, interaction notes, and follow-up activities using CRM and digital tools, including HubSpot. My work includes identifying opportunities for additional products and services based on customer needs and relationship history.
At Yola Electricity Distribution Company (YEDC), I handled inbound customer enquiries and complaints and followed up on issues with internal teams. I also investigated revenue-related issues, maintained records, prepared reports, and supported operational follow-up.
