Perpetua Nwajei

Engaged with prospective clients through social media, email, and telephone to introduce services and respond to enquiries. Maintained accurate records of client interactions and followed up to support potential business opportunities.

Managed top-of-funnel sales activities, executing structured omni-channel outreach and qualifying leads using BANT. Led data intelligence and prospecting efforts, managed premium client accounts, and collaborated cross-functionally to align client expectations with product delivery.

Coordinated critical client interactions and internal executive meetings, improving corporate response times by streamlining digital communication workflows. Managed stakeholder calendars, prepared data-driven reports, and maintained secure filing systems for sensitive documents.

Managed high-profile appointments, executive calendar scheduling, and strategic routing for legislative and VIP stakeholders. Handled high-volume correspondence and drafted meeting agendas, executive summaries, and action briefs.

Responded to customer inquiries via phone, email, live chat, and social media, providing accurate information on loan products and resolving issues promptly. Maintained detailed records, assisted with account registration and KYC verification, and supported administrative tasks in a remote environment.

Pursued a Bachelor of Science in Science Laboratory Technology with a focus on Biochemistry from 2016 to 2022.

Earned the Project Management Professional (PMP) certification from IOMP.

Earned the Human Resource Management (HRM) certification from IOMP.

Licensed by the Nigeria Institute of Science Laboratory Technology.

Completed Health Safety and Environment (HSE) Level 1 & 2 certification from IOS.