At Union Bank, I supported customers with questions about banking products, services, and account issues as a Sales & Service Associate. I also assisted with account opening, documentation verification, and KYC requirements.
As a Customer Service Representative at Union Bank, I was a first point of contact for customers and responded to enquiries in person, by phone, and by email. I assisted with account maintenance, profile updates, and other account requests.
As a Sales Executive at Union Bank, I identified business opportunities and promoted savings accounts, loans, cards, and digital banking solutions. I prospected for customers through cold calling, referrals, networking, and direct marketing.
I have experience handling inbound inquiries, customer follow-ups, sales conversations, and service issues across B2B and B2C environments. My training includes Dakins Foreign Customer Service Training, and I hold a Master’s in Accounting from Olabisi Onabanjo University.
