Open to opportunities

Manar Abu Khadra

@manarabukhadra

Message

Motivated customer service professional delivering efficient, empathetic client support.

Egypt

Message

What I'm looking for

I seek a role where I can deliver high-quality customer support, coach teams, improve processes, and use feedback to drive better customer experiences.

I am a motivated customer service professional with proven experience across remote and freelance roles, focused on delivering timely, empathetic support and resolving complex issues while maintaining high satisfaction. I have developed support procedures, training materials, and documentation that improved response times and onboarding effectiveness.

I excel at cross-functional collaboration, analyzing customer feedback to provide actionable recommendations, and training customers and staff to maximize product value. My background includes internships through senior-level responsibilities in marketing and advertising environments, with recognition for problem-solving and consistent service quality.

Experience

Work history, roles, and key accomplishments

Current

Senior Marketing Manager

Current

Aldenaire & Partners

Jan 2025 - Present (1 year 1 month)

Leading marketing and advertising initiatives since January 2025, coordinating cross-functional teams to improve customer experience and deliver integrated solutions. Analyzes customer feedback and produces actionable reports to drive service improvements.

Customer Experience Cross Functional Collaboration Reporting Training Development Communication Process Improvement Complaint Resolution Documentation

Customer Service Representative

Freelance

Apr 2022 - Mar 2024 (1 year 11 months)

Provided remote customer support April 2022–March 2024, implementing procedures that improved response time and satisfaction and creating guides and a quarterly training manual for onboarding.

Customer Support Remote Support SOP Development Customer Satisfaction

Customer Service Representative

Freelance

Jun 2021 - Apr 2022 (10 months)

Provided remote customer support June 2021–April 2022, handling complex issues with professionalism and increasing client satisfaction; recognized as Employee of the Month.

Customer Support Problem Solving Time Management Empathy

Customer Service Intern

Freelance

Apr 2020 - May 2020 (1 month)

Assisted with customer inquiries April 2020–May 2020, maintaining timely professional responses and exceeding response time and satisfaction targets during the internship.