Maryam Abbas

As a Customer Success Manager at Gorilla, I managed the entire customer lifecycle for 8 strategic accounts valued at over £3.5M ARR. I implemented Planhat for customer success management, enhanced customer health through NPS campaigns, and drove product adoption through data insights and cross-departmental collaboration.

In my role as Enterprise Customer Success Manager at Definely, I managed 45 accounts with a total ARR of £1.3M. I focused on customer health, product adoption, and cross-departmental collaboration, leading to significant upsells and improved customer satisfaction.

As a Litigation Associate at Milberg, I contributed to the Diesel Car Emissions scandal research, focusing on ESG greenwashing and potential future Group Action Claims in the UK and European markets.

During my time as a Trainee Solicitor at Clifford Chance, I advised high-end financial service clients, enhancing my legal expertise and client management skills in a fast-paced environment.

As the UK Partnerships and Product Manager at Crimson Education, I onboarded new clients, exceeded KPI targets, and supported marketing efforts with personalized campaigns, significantly increasing user engagement.

In my role as Client Relationships Manager at Blackbullion, I collaborated with developers to enhance the product and secured key meetings to build brand credibility in the education sector.

As Relationship and Sales Manager at Great London Education, I secured over 35 B2B clients in 5 months, contributing significantly to revenue growth and maintaining long-term client engagement.

As a Consultant Charity Director for SINCE 9/11, I developed a 3-year operational strategy and managed a key donor event, enhancing the charity's outreach and engagement.

In my role as Schools Partnership & Network Officer, I project managed a national program, exceeding KPIs and driving recruitment campaigns to enhance educational outreach.