Amz P
@amzp
Customer Success leader building enterprise SaaS renewals through QBR-led growth and trusted executive partnerships.
United KingdomWhat I'm looking for
I’m a Customer Success leader with 10+ years’ experience building and scaling customer-facing functions across enterprise SaaS, fintech and financial services. I’ve retained 90% of a $2.5M ARR enterprise portfolio, and I’m hands-on about driving renewals through structured account expansion.
I strengthen long-term outcomes by building trusted advisor relationships with C-level stakeholders and running structured QBRs to pinpoint revenue growth opportunities. I also lead Voice of Customer programmes—feedback forums, feature testing and focus groups—so client insight flows directly into product development.
I’m equally comfortable owning the operational mechanics: customer lifecycle management, onboarding, customer health scoring, and adoption planning—along with coaching teams to embed consistent ways of working. In previous roles, I led the end-to-end launch of a Tier 1 global insurance client across multiple regions and grew year-on-year sales by 20% through commercial campaigns.
Experience
Work history, roles, and key accomplishments
Receptionist Volunteer
Church of Cornerstone
Jan 2025 - Present (1 year 6 months)
Volunteered as a receptionist for Church of Cornerstone.
Community Volunteer (Food Bank)
Water Eaton Community Hub
Jan 2025 - Present (1 year 6 months)
Volunteered at Water Eaton Community Hub in community support activities including the food bank.
Rainbow & Brownies Leader
Girlguiding Buckinghamshire
Jan 2022 - Present (4 years 6 months)
Led Rainbow & Brownies within Girlguiding Buckinghamshire as a volunteer.
Volunteered with Age UK as a fundraising volunteer and befriender.
Event Crew & Team Leader
Tony Robbins Events
Jan 2019 - Present (7 years 6 months)
Volunteered as Event Crew & Team Leader as part of a 300+ strong team delivering large-scale live and virtual events. Used Slack to coordinate across teams in real time.
Group Data & Insights Manager
DC Advisory Investment Bank
Apr 2025 - Jun 2026 (1 year 2 months)
Owned and managed DealCloud CRM reporting and executive dashboards, translating CRM data into executive-ready narratives for global leadership teams. Strengthened senior stakeholder and partner engagement and led/coached a direct report team to drive CRM adoption across global teams.
Client Success Manager
Clearspeed
Sep 2022 - Dec 2024 (2 years 3 months)
Owned an enterprise customer portfolio across the UK, EMEA, and India, retaining 90% of a $2.5M ARR base. Led executive QBRs, renewal and expansion activities, and Voice of Customer programs, including the end-to-end regional launch of the company’s first Tier 1 global insurance client.
Client Success Manager
DealCloud
Nov 2021 - Sep 2022 (10 months)
Led post-implementation success for capital markets clients by streamlining onboarding and driving faster platform adoption. Delivered executive business reviews, built account plans to improve renewal readiness, and supported product and support collaboration using Pendo and Monday.com workflows.
Client Account Manager
Bspoke Global Networks
Aug 2019 - Jul 2020 (11 months)
Managed strategic relationships with Formula 1 and MotoGP clients, delivering tailored IT, telecoms, and security solutions in high-pressure international environments. Coordinated multiple concurrent deployments alongside engineering teams to support live race weekend operations under tight, time-critical deadlines.
Client Relationship Manager
Caterlyst
Dec 2016 - Jul 2019 (2 years 7 months)
Established Caterlyst’s first Customer Success function by hiring and leading the support team and introducing scalable processes to improve service quality, response times, and customer satisfaction. Owned enterprise and mid-market portfolios and grew year-on-year sales by 20% through commercial campaigns co-developed with an enterprise client.
Client Account Development Manager
Flow Hospitality Training
Dec 2014 - Dec 2016 (2 years)
Managed onboarding and customer success for restaurant groups using a cloud-based LMS platform, increasing customer adoption and long-term engagement across London hospitality clients. Owned the customer journey to support ongoing usage and value creation within the client base.
Education
Degrees, certifications, and relevant coursework
The Coaching Academy
Diploma, Personal Performance Coaching
In-progress ICF-accredited Diploma in Personal Performance Coaching.
The Coaching Academy
Diploma - NLP Level 1, Neuro-Linguistic Programming (NLP)
In-progress INLPTA-accredited Diploma covering NLP Level 1.
University College Birmingham
BA (Hons), Tourism Business Management
Completed a BA (Hons) in Tourism Business Management.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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