Open to opportunities

Marvellous Olawoore

@marvellousolawoore

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Dedicated customer service executive with strong communication skills.

Nigeria

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a committed and hardworking Office Management executive with extensive experience in customer service. My journey began at Airtel Nigeria, where I honed my skills in resolving customer inquiries and complaints effectively. I believe that understanding customer needs is paramount, and I strive to maintain a positive attitude while addressing their concerns.

In my role as a Front Desk/Customer Experience Officer at Eystone Development, I managed various administrative tasks while ensuring a welcoming environment for clients. My responsibilities included responding to calls and social media messages, resolving complaints, and assisting with data entry. Currently, I serve as a Customer Service Agent at GMWD Fitness, where I continue to enhance customer satisfaction through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

GMWD FITNESS(GYM AND EQUIPMENTS)-USA

Jan 2024 - Present (1 year 7 months)

Responded to customer inquiries, resolved customer issues, and processed and tracked orders. Maintained customer records, upselling and cross-selling products, and ensured customer satisfaction.

Customer Service Order Processing Customer Relationship Management Upselling Cross Selling

Administrative Officer

Eystone Development

Mar 2023 - Jan 2025 (1 year 10 months)

Managed office operations, handled correspondence and communications, and organized calendar events. Responsible for all company documents, scheduling appointments for executives, and managing company inventories.

Office Management Calendar Management Record keeping Inventory Management

Front Desk/Customer Experience Officer

Eystone Development

Jan 2021 - Dec 2023 (2 years 11 months)

Maintained a neat reception area, received walk-in clients, and responded to calls, texts, and social media messages. Assisted with administrative tasks such as data entry, photocopying, and filing.

Customer Experience Administrative Support Data Entry Communication Skills

Customer Service Agent

Airtel Nigeria

Jan 2020 - Dec 2021 (1 year 11 months)

Responded to subscriber inquiries and resolved complaints, maintaining a positive attitude. Recommended products to meet customer needs and escalated complex matters to the appropriate department.

Customer Service Communication Skills Conflict Management

Education

Degrees, certifications, and relevant coursework

Osun State University

Bachelor of Arts, English & International Studies

2013 - 2018

Studied English and International Studies at Osun State University, gaining a comprehensive understanding of language, literature, and global affairs. Developed strong analytical and communication skills through coursework and research.