Open to opportunities

Damilola Olayemi

@damilolaolayemi1

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Customer Service Officer focused on resolving complaints and delighting customers.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries, resolve complaints with empathy, maintain accurate records, and support smooth operations. I value fast-paced teams that prioritize professionalism, clear communication, and customer satisfaction.

I’m a Customer Service Officer dedicated to handling customer inquiries, resolving complaints, and maintaining accurate customer records while delivering excellent support in fast-paced environments. I bring strong communication, active listening, and problem-solving to ensure customers feel heard and satisfied.

In my recent experience, I supported customer service outcomes by responding promptly to concerns, escalating unresolved issues appropriately, and maintaining positive customer relationships and brand reputation. I’m also comfortable with administrative coordination and documentation, and I work with professionalism and confidentiality using CRM and Microsoft Office tools.

Experience

Work history, roles, and key accomplishments

Corporate Affairs Support

AB InBev

Jan 2025 - Jan 2026 (1 year)

Supported corporate communications and administrative operations by maintaining organized records and assisting with internal coordination tasks. Contributed to effective internal communication while ensuring confidentiality and professionalism.

Administrative Support Corporate Communications Record keeping Coordination Confidentiality Documentation Team Collaboration Communication Skills Microsoft Office Suite Google Docs

Customer Service Representative

Airtel Nigeria

Jan 2021 - Jan 2022 (1 year)

Assisted customers with inquiries, resolved issues professionally, and handled complaints with empathy and patience. Maintained accurate customer account records and escalated unresolved problems to ensure timely resolution.

Customer Service Support Customer Relationship Management Complaint Resolution Active Listening Problem Solving Communication Skills Time Management Escalation Management