Customer Success & Client Relationship professional with 15+ years' experience across corporate, community, and multi-stakeholder environments. Based in GMT+2, with full overlap with UK/EU hours. Skilled in stakeholder management, service delivery, and mediation-trained conflict resolution. Seeking remote Customer Success/Client Relationship roles, £23k–£33k.
Marthina van Niekerk
@marthinavanniekerk
Customer Success Specialist — Client Relationship Management, Stakeholder Engagement, Problem-Solving & Service Delivery.
What I'm looking for
Experienced relationship and service delivery professional — corporate, community, and multi-stakeholder environments.
I bring people, priorities, and moving parts together: coordinating complex logistics, managing supplier and stakeholder relationships, and resolving sensitive issues with clear communication and sound judgement.
Trained in mediation and conflict resolution. Strong at building trust, managing difficult conversations, and delivering practical outcomes.
Seeking: remote, international role in Customer Success, Client Services, Customer Experience, or Operations.
Experience
Work history, roles, and key accomplishments
Stakeholder Relationship Manager
Public Representative Body, Local & District Government
Aug 2016 - Present (10 years 1 month)
Manage a large, fluctuating portfolio of 30–50 client and stakeholder relationships across nine towns and service areas. Resolve complex, sensitive queries end-to-end. Coordinating across cross-functional teams, escalating where needed, and following through to resolution. Build lasting trust through clear communication, diplomacy and practical problem-solving.
Community Operations Manager.
Democratic Alliance. Saldanha & Swartland Constituencies
Nov 2011 - Mar 2015 (3 years 4 months)
Led community operations and relationship-driven initiatives, managing budgets, vendors and logistics end-to-end. Built business, stakeholder and community networks, established a structured ward-based engagement programme, and coordinated projects and events. Recruited, trained and mentored volunteers and support teams to strengthen engagement and delivery
Owner. Events Company
Portfolio Marketing Network Services
Feb 1994 - Nov 2009 (15 years 9 months)
Founded and ran an events, exhibitions and PR services business, conceptualising and delivering events and promotional campaigns from initial concept through to vendor coordination, media exposure and final delivery. Delivered a diverse portfolio of large-scale cycling events, bridal exhibitions, wine expos, automotive and tourism exhibitions.
Regional Administrator.
Seeff Properties
Jan 2001 - Nov 2002 (1 year 10 months)
Provided regional admin and coordination support across the Western Cape branch network — communication with principals and agents, international property exposure, and the annual awards and recognition event.
Education
Degrees, certifications, and relevant coursework
ADR Register International
Associate Certified Conflict Navigator, Mediation and Conflict Resolution
2024 -
Professional certification in conflict navigation, mediation, and dispute resolution, with focus on structured approaches to managing conflict and facilitating constructive outcomes
Mediation Academy South Africa
Certification. Family Law Mediation
2024 -
Professional training in family law mediation, including mediation principles, psychology, divorce, parenting plans, domestic violence and advanced mediation skills.
SACAP. SA College of Applied Psychology
Certification. Certificate of Competence, Applied psychology: Intro to Human Behaviour
2022 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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