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Marthina van NiekerkMN
Looking for a job

Marthina van Niekerk

@marthinavanniekerk

Customer Success Specialist — Client Relationship Management, Stakeholder Engagement, Problem-Solving & Service Delivery.

South Africa
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What I'm looking for

Customer Success & Client Relationship professional with 15+ years' experience across corporate, community, and multi-stakeholder environments. Based in GMT+2, with full overlap with UK/EU hours. Skilled in stakeholder management, service delivery, and mediation-trained conflict resolution. Seeking remote Customer Success/Client Relationship roles, £23k–£33k.

Experienced relationship and service delivery professional — corporate, community, and multi-stakeholder environments.

I bring people, priorities, and moving parts together: coordinating complex logistics, managing supplier and stakeholder relationships, and resolving sensitive issues with clear communication and sound judgement.

Trained in mediation and conflict resolution. Strong at building trust, managing difficult conversations, and delivering practical outcomes.

Seeking: remote, international role in Customer Success, Client Services, Customer Experience, or Operations.

Experience

Work history, roles, and key accomplishments

Public Representative Body, Local & District Government logoPG
Current

Stakeholder Relationship Manager

Public Representative Body, Local & District Government

Aug 2016 - Present (10 years 1 month)

Manage a large, fluctuating portfolio of 30–50 client and stakeholder relationships across nine towns and service areas. Resolve complex, sensitive queries end-to-end. Coordinating across cross-functional teams, escalating where needed, and following through to resolution. Build lasting trust through clear communication, diplomacy and practical problem-solving.

Democratic Alliance. Saldanha & Swartland Constituencies logoDC

Community Operations Manager.

Democratic Alliance. Saldanha & Swartland Constituencies

Nov 2011 - Mar 2015 (3 years 4 months)

Led community operations and relationship-driven initiatives, managing budgets, vendors and logistics end-to-end. Built business, stakeholder and community networks, established a structured ward-based engagement programme, and coordinated projects and events. Recruited, trained and mentored volunteers and support teams to strengthen engagement and delivery

PS

Owner. Events Company

Portfolio Marketing Network Services

Feb 1994 - Nov 2009 (15 years 9 months)

Founded and ran an events, exhibitions and PR services business, conceptualising and delivering events and promotional campaigns from initial concept through to vendor coordination, media exposure and final delivery. Delivered a diverse portfolio of large-scale cycling events, bridal exhibitions, wine expos, automotive and tourism exhibitions.

Education

Degrees, certifications, and relevant coursework

ADR Register International logoAI

ADR Register International

Associate Certified Conflict Navigator, Mediation and Conflict Resolution

2024 -

Professional certification in conflict navigation, mediation, and dispute resolution, with focus on structured approaches to managing conflict and facilitating constructive outcomes

Mediation Academy South Africa logoMA

Mediation Academy South Africa

Certification. Family Law Mediation

2024 -

Professional training in family law mediation, including mediation principles, psychology, divorce, parenting plans, domestic violence and advanced mediation skills.

SACAP. SA College of Applied Psychology logoSP

SACAP. SA College of Applied Psychology

Certification. Certificate of Competence, Applied psychology: Intro to Human Behaviour

2022 -

Tech stack

Software and tools used professionally

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