Abigail Raghoo

I’m a Customer Success and Client Relationship professional with over 15 years of experience in customer relationship management, project Customer Success coordination, administration, sales support, marketing coordination, and business project coordination operations.

I consistently achieved sales targets and collaborated with national brands on activation campaigns. I manage the complete customer lifecycle—from enquiry through contracts, invoicing and delivery, to activation and post-campaign support.

In my role at Newcastle Mall (2016–2025), I managed the complete customer lifecycle, from initial marketing enquiry and onboarding through contract administration, invoicing, campaign delivery, and ongoing account management. I managed end-to-end customer journey steps including onboarding, contracts, invoicing, activation, and post-campaign support.

I also bring strong operations experience from earlier administration work (including reception, debtors, creditors, and payroll support). I maintain CRM records, prepare contracts, quotations, invoices and reports, and work cross-functionally with marketing, finance and operations teams to keep client experiences smooth and reliable.