BCBabalwa Cosa
@babalwacosa
Experienced ITIL Manager and Business Relationship Manager with a passion for business alignment.
South AfricaWhat I'm looking for
I am a seasoned Service Delivery Manager and Business Relationship Manager with over 10 years of experience in IT and business alignment. I have a proven track record of delivering results-driven solutions that drive business growth and improvement. My expertise lies in business communication, people management, business continuity, and program management. I am a self-driven, confident, and goal-oriented individual with excellent attention to detail and conflict management skills.
Throughout my career, I have worked with various organizations, including FNB, EOH, Chambers Consulting, ABSA, Nedbank, and Sun International, where I have developed strong relationships with business leaders and stakeholders. I am well-versed in IT Service Management, Incident Management, and Problem Management, with a strong focus on digital awareness, risk assessment, and business capability requirements.
I am a strategic thinker with a passion for innovation and staying ahead of industry trends. I am confident in my ability to drive business value and align joint initiatives with established roadmaps and business priorities.
Experience
Work history, roles, and key accomplishments
Business Relationship Manager
FNB
Jan 2021 - Present (4 years 4 months)
As a Business Relationship Manager, I coach business leaders on IT communication to enhance performance, manage incidents, and collaborate on service improvements. I ensure effective communication with stakeholders and identify strategic opportunities for business growth.
Consulting Manager
Chambers Consulting
Oct 2014 - Jul 2021 (6 years 9 months)
Conducted research and analysis for clients, facilitated workshops, and prepared business proposals. Managed projects and ensured successful implementation of recommendations.
Regional Service Delivery Manager
EOH
Aug 2020 - Feb 2021 (6 months)
Managed client relationships and program management while setting capability and maturity targets. Focused on customer satisfaction and ongoing improvement within the service delivery framework.
Service Delivery Manager
ABSA
Apr 2013 - Oct 2014 (1 year 6 months)
Oversaw service management and business continuity processes, focusing on disaster recovery and process improvement to enhance service delivery.
Process Portfolio Manager
Nedbank
Dec 2009 - Mar 2013 (3 years 3 months)
Managed process requirements and documentation, ensuring alignment with business strategy and setting performance targets for process owners.
Incident Management
Sun International
Apr 2007 - Nov 2009 (2 years 7 months)
Provided a single point of contact for incident management, ensuring effective classification and reporting of service desk statistics while maintaining service level agreements.
Call Monitor
Sun International
Oct 2004 - Mar 2007 (2 years 5 months)
Managed call allocation and escalation processes, ensuring effective communication with contracting companies and maintaining the CMDB.
Electronics Technician
Cantron Electronics
Jan 2003 - Jun 2003 (5 months)
Performed in-service training focused on fixing machinery and testing medical equipment, gaining hands-on experience in electronics.
Education
Degrees, certifications, and relevant coursework
Babalwa hasn't added their education
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