Looking for a job

Kalon Lakram

@kalonlakram

Message

I have a proven track record in customer success, sales coordination, and administrative support

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a motivated and adaptable professional with a diverse background in customer success, administration, and business coordination. My experience spans various roles where I have consistently delivered high-quality support in fast-paced environments. I excel in managing complex client interactions and ensuring smooth internal operations, bringing a proactive mindset and a commitment to excellence.

Throughout my career, I have developed strong communication skills and problem-solving abilities, which have been instrumental in supporting customer journeys and streamlining processes. I have a proven track record in lead generation, sales coordination, and utilizing digital tools for reporting. My hands-on experience includes managing client queries, compiling reports, and presenting promotional activities that drive business success.

I am eager to grow in dynamic roles that value service, efficiency, and collaboration. I thrive in environments where I can contribute to team goals and enhance customer satisfaction through effective relationship management and operational excellence.

Experience

Work history, roles, and key accomplishments

Sales Coordinator

Jatema Distributors

Jan 2019 - Present (6 years 6 months)

Managed credit returns and damage claims documentation for accurate records and timely resolution. Coordinated next-day delivery schedules and tracked freezer inventory to optimize logistics.

Logistics Optimization

Customer Relations

Fenton & Associates

Jan 2017 - Present (8 years 6 months)

Managed client queries and identified needs to ensure smooth onboarding. Compiled weekly reports on new clients and potential leads.

Client Relations Onboarding Lead Generation Sales Reporting

Customer Success

Fella Health

Jan 2017 - Present (8 years 6 months)

Managed high-priority cases within the Escalations Department, including patient coordination and complex issue resolution. Utilized CRM and EMR systems for accurate case documentation, workflow management, and patient tracking.

Escalation Management Patient Coordination CRM EMR Cross Functional Collaboration Customer Support

Owner

The Green Grocer

Jan 2015 - Present (10 years 6 months)

Managed daily operations to ensure efficient business performance. Made strategic purchasing decisions and set competitive pricing to maximize sales.

Operations Management Pricing Strategy Competitor Analysis

Education

Degrees, certifications, and relevant coursework

Heather Secondary School

Matric, General Studies

Completed secondary education, achieving matriculation in 2009. This foundational education provided a broad understanding across various subjects.

Damelin

Certificate, Supply Chain Management

Completed a Certificate in Supply Chain Management in 2010. This program provided foundational knowledge in logistics, inventory, and supply chain operations.

i-i TEFL

Certificate, Teaching English as a Foreign Language

Completed a 120-hour TEFL Course in 2017, preparing for teaching English abroad. The course covered methodologies for language instruction and classroom management.