Open to opportunities

nosipho mthethwa

@nosiphomthethwa

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Experienced Community Sales Manager with a focus on customer experience.

South Africa

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What I'm looking for

I am looking for a challenging role that enhances my sales and customer management skills while providing fulfilling experiences for clients.

I am an articulate and entrepreneurial-minded individual with 10 years of experience in retail, service sales, and service marketing. My career has been defined by my ability to proactively support teams and projects, ensuring a constructive and collaborative work environment. As a results-driven leader, I pride myself on my independent thinking and self-management skills, which have enabled me to excel in customer-facing roles.

Currently, I serve as a Community Sales Manager at International Workplace Group PLC, where I oversee the daily operations of business centers, ensuring they meet international standards. My role involves building and maintaining relationships with a diverse range of clients, from local startups to multinational corporations. I leverage my extensive product knowledge to drive revenue through upselling and cross-selling while maintaining a strong focus on customer satisfaction and retention.

Throughout my career, I have demonstrated my ability to manage teams effectively, compile detailed reports for management, and ensure compliance with occupational health and safety standards. I am now seeking new challenges that will allow me to further develop my skills in sales and customer management while providing exceptional experiences for clients.

Experience

Work history, roles, and key accomplishments

Current

Community Sales Manager

Current

International Workplace Group PLC

Feb 2021 - Present (4 years 6 months)

Managed daily operations and facilities for Westville Business Centers, ensuring international IWG standards were met and serving as a key contact for customer experience. Built and maintained new customer relationships through marketing and referral systems, while generating revenue through upselling, cross-selling, and new product sales.

Operations Management Facilities Management Customer Relationship Management Sales Marketing Business Development Key Account Management Team Leadership Reporting Budget Management

Office Manager

Edmen Solutions

Nov 2020 - Jan 2021 (2 months)

Responsible for managing the team working on projects in Pietermaritzburg, ensuring compliance reports, HR and Payroll reports, and Occupational Health and Safety compliance. Liaised with project stakeholders and conducted stock and equipment auditing.

Team Management Compliance Reporting Payroll Reporting Payroll Management Health and Safety Stakeholder Management Auditing

Co-Founder and Director

L'Orchidée Noire Trading

Jul 2019 - Jan 2021 (1 year 6 months)

Co-founded an events décor, traditional attire, and catering equipment hire company. Managed order processing, equipment hire requests, menu planning, catering duties, and financial management.

entrepreneurship Event Management Catering Financial Management Order Processing Business Development

Floor Supervisor/2IC

Cotton On Group- Africa

Mar 2018 - May 2019 (1 year 2 months)

Provided support and hands-on training to sales floor staff, and coordinated floor responsibilities to improve customer experience and maximize sales. Jointly responsible for weekly and monthly reports on store performance and solely responsible for reports on visual merchandising's influence on sales.

Retail Operations Sales Management Visual Merchandising Customer Experience Inventory Management Staff Training Performance Analysis Loss Prevention Banking

Education

Degrees, certifications, and relevant coursework

Carter High School

Matric, General Studies

Completed secondary education at Carter High School, fulfilling all requirements for matriculation. Gained foundational knowledge across various subjects, preparing for further studies and professional endeavors.