Open to opportunities

Martha Nekesa

@marthanekesa

Message

Dynamic administrative executive with expertise in market operations and support.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, encourages innovation, and values community impact.

I am an experienced Administrative Executive with a strong background in market operations, sales support, and community engagement. Currently, I work at House of El Kenya, where I oversee day-to-day office operations and provide comprehensive administrative support to fashion designers and managers. My role involves managing files, coordinating travel arrangements, and ensuring effective communication with clients and vendors, all while maintaining a focus on enhancing operational efficiency.

Previously, I served as a Market Launcher at Yoco South Africa, where I contributed to market research and the development of sales strategies. My experience also includes working as an Operations Coordinator at ABZ Global Solutions Ltd in Mauritius, where I acted as the main liaison between clients and the company, ensuring high levels of customer satisfaction. I have a proven track record of analyzing performance metrics and implementing strategies that drive community engagement and improve service quality.

Experience

Work history, roles, and key accomplishments

Current

Administrative Executive

Current

House of El Kenya

May 2021 - Present (4 years 2 months)

Supported market operations, focusing on sales, support, onboarding, and community engagement. Oversaw day-to-day office operations, including maintaining supplies, equipment, and facilities.

Sales Customer Support Onboarding Community Engagement Office Management Administrative Support

Market Launcher

Yoco SouthAfrica

Aug 2020 - Present (4 years 11 months)

Supported market operations with a focus on sales, support, onboarding, and community engagement. Conducted market research to evaluate the business landscape and align market operations with overall business strategies.

Market Research Sales Strategy Customer Support Onboarding Community Engagement KPI Analysis

Operations Coordinator

ABZ Global Solutions Ltd

Nov 2019 - Present (5 years 8 months)

Acted as the main liaison between clients and the company, ensuring clear and consistent communication. Addressed client inquiries, concerns, and feedback promptly, providing solutions and ensuring high levels of customer satisfaction.

Customer Satisfaction Inventory Management Record keeping Report Preparation Communication Customer Relationship Management

Business Development and Research Intern

Rogers Capital Mauritius

May 2017 - Present (8 years 2 months)

Led the project to upgrade the legal request automation system, coordinating tasks among team members and ensuring alignment with project goals. Gathered and analyzed requirements from internal stakeholders to identify areas for improvement in the existing system.

Project Management Automation Requirements Gathering Data Analysis Social Media Strategy Crisis Management Cross Functional Collaboration

Regional Coordinator

Cup of Uji Kenya

Feb 2016 - Present (9 years 5 months)

Developed and implemented strategies to expand the campaign's reach from one to three rescue centers within six months. Initiated and developed a specialized program for a rescue center focused on children living with HIV.

Campaign Expansion Relationship Building Resource Allocation Program Development Awareness Campaigns Data Collection Community Engagement

Education

Degrees, certifications, and relevant coursework

African Leadership University

Bachelor of Science, Computer Science

Studied Computer Science at African Leadership University, focusing on core principles and applications. Gained expertise in various aspects of computer science.

Starehe Girls' Center

Kenya Certificate of Secondary Education, General Studies

Completed secondary education at Starehe Girls' Center, achieving the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.