Open to opportunities

Peninnah Ndegwa

@peninnahndegwa

Message

Strategic Administrative and Operations Specialist with proven track record.

Kenya

Message

What I'm looking for

I seek a role that values innovation and allows for professional growth in operations management.

I am a dedicated Administrative and Operations Specialist with a strong background in supporting high-level executives and optimizing workflows. My experience spans various sectors, where I have successfully implemented systems that enhance productivity and client satisfaction. I thrive in dynamic environments, demonstrating agility and adaptability in remote workspaces.

Throughout my career, I have led operational functions and client service initiatives, notably reducing turnaround times and improving client engagement rates. My commitment to excellence is evident in my ability to anticipate needs and manage sensitive information with discretion. I am passionate about leveraging technology to streamline processes and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Operations Consultant

Current

KaziPro

Jan 2023 - Present (2 years 8 months)

Led operational and client service functions under a remote business setup, overseeing end-to-end administrative execution, content development, and client support. Implemented an automated CV review system, reducing turnaround time by 60% and delivered over 500 optimized documents, improving clients' interview rates by up to 70%.

Client Relationship Management Project Coordination Standard Operating Procedures

Operations Manager / Personal Assistant

Moisture Plus Enterprises

Jan 2022 - Present (3 years 8 months)

Provided direct executive support to the CEO while overseeing daily operations, vendor coordination, inventory, and calendar management. Developed SOPs that reduced daily workflow inefficiencies by 40% and managed CEO's schedule, logistics, and communication with zero missed appointments or deadlines.

Inventory Management People Management Executive Support

Administrative Assistant

Zuri International School

Jan 2021 - Present (4 years 8 months)

Delivered full-spectrum administrative support to the academic team, managed parent communications, and coordinated school logistics and documentation. Digitized school records, improving document retrieval efficiency by 80% and led a smooth transition to online learning support systems during COVID disruptions.

Administrative Support Document Management Communication Logistics Coordination

Operations & Customer Service Manager

Village Market

Jan 2019 - Present (6 years 8 months)

Oversaw customer experience, managed inventory, and supervised daily retail operations across various locations. Increased customer retention by 45% through enhanced service engagement strategies and trained and supervised a team of 10 retail staff, ensuring operational consistency.

Customer Service Inventory Management Retail Operations Team Leadership Sales Strategies

Education

Degrees, certifications, and relevant coursework

CHRMP

Certified Human Resource Professional, Human Resource

2022 - 2023

Completed the Certified Human Resource Professional (CHRMP) program, enhancing expertise in HR best practices and compliance. Focused on advanced HR strategies and professional development.

Moi University

Bachelor of Science, Human Resource Management

2014 - 2018

Studied Human Resource Management, gaining knowledge in organizational behavior, talent acquisition, and employee relations. Developed skills in strategic HR planning and workforce development.