Open to opportunities

Benedict Gitonga

@benedictgitonga

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Results-driven administrative leader with a focus on operational excellence.

Kenya

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What I'm looking for

I seek a role that fosters growth, collaboration, and operational excellence.

I am a results-driven leader with over four years of professional experience in the administrative space. My expertise lies in fostering an engaged and empowering work culture, committed to partnering with colleagues to drive growth and build strong relationships. I excel in managing diverse stakeholders in dynamic, fast-paced environments.

Currently, I serve as an Admin Associate at Incourage Insurance Agency Limited, where I oversee day-to-day administrative operations, ensuring compliance with company policies and maintaining efficient office procedures. My role involves acting as the primary point of contact between executives and stakeholders, anticipating their needs, and providing proactive support to enhance their productivity.

Throughout my career, I have demonstrated strong leadership and collaboration skills, successfully managing operations, facilitating effective communication, and implementing process improvements. I am passionate about continuous improvement and dedicated to delivering exceptional administrative support that drives organizational success.

Experience

Work history, roles, and key accomplishments

Current

Admin Associate

Current

Incourage Insurance Agency Limited

Jul 2024 - Present (1 year)

Overseeing day-to-day administrative operations, ensuring compliance with company policies and maintaining efficient office procedures. Acting as the primary point of contact between executives and stakeholders, screening and directing inquiries appropriately.

Office Management Operations Management Executive Support Stakeholder Management Report Preparation

Personal Assistant

Premier Gold Real Estate

Jan 2024 - Jun 2024 (5 months)

Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation. Oversaw personal and professional calendars, coordinating appointments and ensuring seamless scheduling of future events.

Administrative Support Calendar Management Document Management

Departmental Head

Aberdare Institute of Management

Jan 2020 - Dec 2021 (1 year 11 months)

Provided leadership, demonstrated vision, and empowered others to deliver the departmental strategy, implementing process improvements for higher efficiency. Developed and managed the department's budget to monitor financial performance and minimize expenses.

Budget Management Process Improvement Academic Leadership

Administrative Assistant

Chaka Ranch Limited

Dec 2019 - Dec 2023 (4 years)

Maintained a clean and well-organized office environment to enhance efficiency and provided excellent customer service, attending to visitors and confirming reservations and appointments. Handled incoming calls, responded to customer requests, and ensured accurate documentation and prompt delivery of correspondence.

Office Management Customer Service Document Management Calendar Management

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Master of Business Administration, Strategic Management

Currently pursuing a Master of Business Administration with a specialization in Strategic Management. This program focuses on developing advanced skills in strategic planning, organizational leadership, and business development.

Karatina University

Bachelor of Tourism Management, Tourism Management

Completed a Bachelor of Tourism Management, gaining comprehensive knowledge in tourism operations, management, and sustainable practices. The curriculum covered various aspects of the tourism industry, preparing for leadership roles.